Grammarly (www.grammarly.com) has a 2.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Education & Training and its reputation is poor. 62% of reviews are 1 star, a relatively high share; The business has replied to 32% of negative reviews; Reviews mostly discuss User experience, Product, App. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Active consumers find the platform very helpful for checking grammar, editing documents, and exporting resumes for various personal projects. Many users frequently appreciate how it simplifies daily writing tasks and enhances professional assignments with straightforward, accessible suggestions. Some people were dissatisfied with constant interruptions, intrusive pop-ups, and aggressive upgrade prompts that frequently disrupt writing momentum. Reviewers also noted frustrating issues regarding automatic subscription renewals, unexpected charges, and major difficulties when trying to cancel the service. Additionally, several consumers mentioned that correction features occasionally introduce errors or overcorrect sentences in an unexpected manner.
Auto-generated from all reviews of this business. For reference only.Hi Jeffery, We appreciate you taking the time to share your feedback with us. It seems like your experience with Grammarly has not been the best. Please know that you're always welcome to contact us directly at http://gram.ly/3gSJ5wO to share your feedback or concerns. We are committed to making your experience with Grammarly pleasant and rewarding. Thanks again, Grammarly Support Team
Really bad product. Used to be alright, but now it keeps trying to upcharge you. The AI suggestions are weak. Huge waste of time, and they make it really difficult to uninstall. I hate these types of companies from the bottom of my heart, I stinks of private equity.
Hi Sandor, Thank you for taking the time to leave us a review, and we're sorry to hear about your experience. We understand Grammarly may not always be 100% accurate, as there are limitations to what a program can do. Rest assured, we're always learning, and our team is open to feedback from our users on how we improve our product. We're sorry to hear that uninstalling Grammarly wasn't a smooth experience. If you still need help, please submit a ticket to our Support team here: http://gram.ly/3gSJ5wO, and we'll be happy to sort this out for you. We are committed to making your experience with Grammarly pleasant and rewarding. Thanks again, Grammarly Support Team
Grammarly would only appear and help me after I woke it up. I paid $7.95/mo for an annual subscription. I felt like they were pushing me to sign up for the $12.00/mo. program. I only have need for Grammarly for text and email. I finally said, "Either fix it or give me my money back." I've gotten neither. Total frustration...
Hi Mitch, We’re sorry to hear that Grammarly didn't perform as expected for you. We care deeply about the satisfaction of our users, and we want to look into the issue you reported. Could you please reach out at http://gram.ly/3gSJ5wO with the screenshot of the issue so that we can gather more details and see what we can do to fix it? Also, let us note that Grammarly plans covering more than one month are billed as a single charge. However, to ensure that our users are aware of the cost savings of the quarterly or annual subscription, we also list prices by the average cost per month. You can check out our current rates here: https://gram.ly/4wGgSPF and review Grammarly’s billing policy here: https://gram.ly/43zuzSZ. We are committed to making your experience with Grammarly pleasant and rewarding. Thanks again, Grammarly Support Team
I've been using Grammerly since...2023? 24? It's been a few years. It was a good, but not great, tool for my content writing on Google docs. It basically acts as an advanced spell checker that sometimes gives little writing suggestions. It often catches misspelled words and sometimes makes sentences more concise. The issue is that it has never worked great, and now it has ceased working at all. Anytime a Google doc is more than 1,000 words, the Grammerly extension causes the document to stop responding. I've corrected the issue by turning off the extension on Google Chrome. Pretty unacceptable seeing as it's about 150 dollars per year. I do not recommend this tool for other users.
Hi Sergei, Thank you for taking the time to leave us a review, and we’re sorry to hear your feedback about the Grammarly browser extension. We care deeply about our users' satisfaction and want to address any issues we can to improve. Please submit a ticket to the Grammarly Support Team via http://gram.ly/3gSJ5wO, as we would love to look into this further for you. We look forward to hearing from you and putting things right. Thanks again, Grammarly Support Team
Billed me out of the blue. Was not using their product for 4 years!! I would never give this company my credit card information again.
Hi Tim, Thank you for taking the time to leave us a review, and we’re sorry to hear about the unexpected charge. Please submit a ticket at https://gram.ly/3YDzv4V so that we can look into this for you. In the meantime, allow us to clarify: Grammarly subscriptions automatically renew until they are canceled, and subscriptions that aren’t canceled before the start of a new billing cycle will be charged for a new subscription period. We apologize for any confusion caused and hope that this explanation clarifies things. We look forward to hearing from you, Grammarly Support Team
Bart was very helpful and patient throughout the billing issue. He restored my previous subscription plan, guided me clearly, and helped complete the renewal successfully. I really appreciate the support and quick resolution.
Hello, Thank you for taking the time to share your experience. We’re so glad to hear that our team was able to help and that everything was resolved smoothly! We’ll be sure to share your kind words with the team. Thanks again, Grammarly Support Team
I had some difficulties obtaining my refund (I had duplicated accounts), but ended up succeding. The human agents are kind and efficient. The AI agent, not so much.
Hi Caio, Thank you for sharing your feedback, and we’re sorry for the confusion. Our support team has already reversed your payment. Depending on your payment method, it may take up to ten business days for the refund to appear on your statement. If you consider the matter resolved following the refund of your payment and feel that the current review is not an accurate reflection of your service experience, we'd appreciate it if you could update your review and change the rating. If you have any other questions, please feel free to contact us at https://gram.ly/cbbHS_9 Sincerely, Grammarly Support Team
I was using the 7-day free trial to get through a summer government class and protect myself from false AI detection accusations. Money is tight right now between paying for work lunches and unexpected truck maintenance from my AutoZone paychecks, so I went to cancel. Grammarly immediately offered me another 7 days free. That bridge completely saved my grade and gave me time until my next paycheck so I can officially subscribe. Can't wait to use this for my senior AP classes and NSDA Student Congress!
Hello, Thank you for your kind words! We’re glad Grammarly has been able to support your writing and help make things a little easier. We also offer an exclusive discounted rate for students. You can visit Grammarly for Students to purchase a Grammarly Pro subscription at 50% off: https://gram.ly/3P3q7ZC If you're a graduate student, you can apply through Grammarly for Graduate Students here: https://gram.ly/4f7iagr If there’s anything else we can help with, please reach out through this form: http://gram.ly/3gSJ5wO Thanks again, Grammarly Support Team
I signed up for the Grammarly free trial. I'm not great at punctuation. I thought the Grammarly app was helpful. I enjoyed the sample. It said I could use it for eight days. After six days I decided I would like to buy the annual subscription. I paid $147.83 for premium plus tax. The app worked for a short time that day, and then stopped working and asked if I wanted to upgrade. I was confused because I had purchased the Grammarly premium already. I got an action needed for your subscription notice from Google Play. I was hopeful because I thought maybe that was the problem. I opened my notes app and typed out some random sentences and tapped the little G button for Grammarly and accepted all the fixes. I was so happy because it was working again instead of asking me to upgrade. I made sure to open the app and typed more random sentences with no punctuation so the app could fix them and I wouldn't lose the upgrade due to inactivity like the message said. I write a lot of reviews. Later that same day I tried using it again and it wouldn't work and asked me to upgrade. I was frustrated because I had already upgraded and used the app so I didn't understand why it was back to the same bullcrap. I contacted Grammarly support and they said my email not listed as a paid account. Which is incorrect. My email address is on my receipt for Grammarly premium. I've talked in circles with Grammarly support. I sent them a copy of my receipt. They continue to say there's no paid account associated with my email. I guess my receipt is lying. Then in spite of using the app purposefully so that that exact thing wouldn't happen, I received an email from Google Play saying that I had been refunded due to inactivity. Wtf is going on? My email is on the Google Play receipt. It is the email that was used to pay for premium. I did use the Grammarly app repeatedly to ensure I didn't lose the account, and then had the account closed and refunded anyway? I don't understand. It's been four days of back and forth and getting no where with support. I uninstalled the app today. That was a waste of time and energy. I have regrets. I'll keep limping through life not knowing where all the commas should go.
Hi Jandee, Thank you for taking the time to leave us a review, and we’re sorry that you had a negative experience with our customer support team. Upon reviewing your support ticket, we can confirm that the relevant information has already been provided. Please note that because your subscription was purchased through the Google Play Store, Grammarly has limited visibility into and control over the subscription. As a result, we're unable to manage issues such as payments that aren't successfully finalized. In this case, the payment wasn't completed successfully on Google Play, so the subscription was not visible on our end. We understand how frustrating this experience can be, and we appreciate you taking the time to share your feedback. We've made note of your comments as we continue looking for ways to improve the experience. Please feel free to contact us at http://gram.ly/3gSJ5wO with any additional questions or concerns you may have. Sincerely, Grammarly Support Team
I was using Grammarly to help strengthen my writing skills, and sentence structure. I was signed up for a subscription with Grammarly, which claimed to be subscription for $12 a month, there was NO smaller font, fine print, or note on the bottom that said anything about being charged annually. There were other options that included being charged annually and I chose not to select those, so I could pay the in smaller chunks. When it came time for payment, I was charged $144 at once by Grammarly instead of the $12 a month. Upon looking through their website trying to cancel my subscription, I noticed they changed the $12/month to being charged annually. I absolutely would have noticed this beforehand because I don't want to and can't afford to pay that much money. I attempted to call Grammarly's support phone number and was immediately redirected to emailing their support team instead. I am so upset over this amount of money being charged to my account at once, especially after specifically selecting the option for smaller payments. The price is not worth what they offer at all. I've requested Grammarly refund the entire amount of money, and delete my account. I've already canceled the subscription. Upon canceling I noticed they immediately took away access to that specific plan despite making me for a year's worth of that plan. It should have been $12 a month for 12 months, and they charged me for an entire year and then immediately took away my access after paying for an entire year's worth. I am so unbelievably angry over this.
Hi Sheridan, We’re sorry for the frustration this charge caused, and we appreciate you taking the time to share your experience. To clarify, Grammarly’s plans that cover more than one month are billed as one charge. However, to ensure that our users are aware of the cost savings of the quarterly or annual subscription, we also list prices by the average cost per month. We’re sorry for any misunderstanding. Our support team has already reversed your payment, and the refund should appear on your statement within up to 10 business days, depending on your payment method. Please note that Grammarly does not offer phone support at this time, but our team is happy to help by email. If you have any additional questions or concerns, please contact us here: http://gram.ly/3gSJ5wO. Sincerely, Grammarly Support Team
I like how it helps my grammar, but it keeps on talking for my characters when we RP. I think this AI is the best roleplayer, but it says I can't use harm and fighting
I've been using Grammarly Pro regularly, and it's made a noticeable difference in my writing. It does a great job of catching grammar mistakes, improving clarity, and helping me sound more professional in emails and documents. The suggestions are usually accurate and save me time when editing. Overall, Grammarly Pro is a reliable writing assistant that I use every day, and I'd recommend it to anyone who writes frequently for work or business.
Hi Sonika, Thank you for taking the time to leave such a thoughtful review. We’re glad Grammarly Pro has become a helpful part of your daily workflow! We strive to give our users a great experience, and it's our users’ feedback that allows us to continuously evolve. Thanks again, Grammarly Support Team
I want my snippets. Instead of providing it to me, they just provided a templated response to my request to recover the snippets that were gone and cannot be recovered. Totally disappointing. I know they have an option to recover it. they just want you to pay more. it is also never a good business practice to immediately remove the data that was previously in the account just because it was closed. it should be able to store it for quite some time to check if the subscriber wants to subscribe again. But they choose to just delete it just like it does not really matter. Extremely bad company policy and business practice.
Hi Don, Thank you for taking the time to leave us a review. We're sorry to hear this was a frustrating experience and that you were disappointed with the support you received. After reviewing your case, we can confirm that our support team has already provided the available solution and shared the relevant information with your team via email. We hope this helps clarify the situation. We appreciate you sharing your feedback, as it helps us continue to evaluate and improve our customer experience. Thanks again, Grammarly Support Team
Grammarly is a fabulous tool. I write over 50,000 words a week and would use Grammarly for all of it - if it worked. The issue: lack of compatibility with Microsoft. Neither Word nor PowerPoint interfaces work any more. Grammarly support blames changes from Microsoft. In my opinion, Microsoft is trying to eliminate third party support applets in favor of its own (far weaker) offerings. Users like me lose. Grammarly, the burden is on you. Please fix this or risk losing customers. Update after Grammarly support offered a workaround in PowerPoint: It works, but is slow and less user-friendly than before - you have to toggle between PowerPoint editing and the Grammarly tab that is external to PowerPoint.
Hi George, Thank you for taking the time to leave us a review and for bringing this issue to our attention. It looks like our support team has already shared the steps to help get Grammarly working again. We understand how disruptive this can be, especially when it affects your writing workflow. Please be assured that our team is working closely with Microsoft to restore compatibility as quickly as possible. If you consider the matter resolved and feel that the current review is not an accurate reflection of your service experience, we'd appreciate it if you could update your review and change the rating. Please feel free to contact us at http://gram.ly/3gSJ5wO with any additional questions or concerns you may have. Sincerely, Grammarly Support Team
⭐ 1-Star. Genuinely threw my grades in the bin. Grammarly has officially fell off, fr fr. It used to be valid, but now it is pure hating behavior on everything you write. You’ll be cooking a whole paragraph, and this goofy extension starts spamming red underlines over perfectly normal sentences just to push its premium subscription, which is lowkey a massive fleece. It forces its own unseasoned tone onto your work, turning your assignment into pure yap that makes you sound like a literal robot. The worst part is it literally sabotages you. It injects so much AI-sounding slop into your essay that the teacher’s detector flags it, leaving you cooked and trying to explain yourself to the school. It’s delusional, completely unprovoked, and has negative rizz. Uninstalling it was the biggest W of my week, no cap. 💀
Bad service and a poor customer support experience. They do not send any reminder before the trial expires. After automatically charging me, they refused to issue a refund, even though I had only used the service once during my first login.
Hi Barcsa, Thank you for taking the time to leave us a review, and we’re sorry that you had a negative experience with our customer support team. We'd like to confirm that our support team has already reversed your payment. It may take up to ten business days for the refund to appear on your statement, depending on your payment method. Please feel free to contact us at http://gram.ly/3gSJ5wO with any additional questions or concerns you may have. Sincerely, Grammarly Support Team
Hi Dave, We're sorry for any inconvenience this may have caused you. Our support team has already reversed your payment. It may take up to ten business days for the refund to appear on your statement, depending on your payment method. If you consider the matter resolved following the refund of your payment and feel that the current review is not an accurate reflection of your service experience, we'd appreciate it if you could update your review and change the rating. Please feel free to contact us at http://gram.ly/3gSJ5wO with any additional questions or concerns you may have. Sincerely, Grammarly Support Team
The user interface is not very user-friendly, feels inconsistent, and can be difficult to navigate. Recently, Grammarly added a text editor panel that appears at the bottom of the page and often covers the lower portion of the editing window, including buttons needed to accept changes. There does not appear to be a clear way to disable it or move its location. I also find the subscription renewal process frustrating because there is no obvious option to disable auto-renewal, which gives the impression that continued renewal is being forced by design. As for the editing quality itself, I find many suggestions to feel overly AI-generated and sometimes unnatural. In academic settings, some outputs may resemble AI-written text closely enough to raise flags with AI detection tools such as Turnitin.
Hi there, Thank you for taking the time to leave us a review, and we're sorry to hear about your experience. Please know that in case the Formatting Toolbar interferes with editing your text in Grammarly Editor, you can always turn it off by clicking the three dots in the upper right corner, next to the AI Chat window, and toggling the Formatting toolbar option off. We're sorry to hear that managing your subscription wasn't as easy as it should have been. You can find all the details on how to cancel your subscription here: https://gram.ly/HSFw That said, if you encounter any issues while following these steps, feel free to reach out, and we'll be more than happy to help out. You're always welcome to contact us directly at http://gram.ly/3gSJ5wO so that our support team can investigate any issue you've experienced. We'd appreciate it if you could provide as many details as possible, as this will enable us to investigate the issue better. We are committed to making your experience with Grammarly pleasant and rewarding. Thanks again, Grammarly Support Team
Been invaluable for doing my work. It’s also good for reviewing resumes and cover letters to help you sound a little more professional etc.. highly recommend
Hi Claire, We’re sorry to hear about your experience and apologize for the delay in getting back to you. It looks like our support team has since helped resolve the issue. If everything is now working as expected, we’d be grateful if you’d consider updating your review to reflect your current experience. If you have any other questions or concerns, please don’t hesitate to contact us here: http://gram.ly/3gSJ5wO Sincerely, Grammarly Support Team
I asked the subscription to be cancelled 3 times and they have not done it until they ended up charging me and only then cancelled it...
Hi Viktorija, Sorry to hear about your experience. We’d like to look into this and help resolve the issue. Please submit a support request here: http://gram.ly/3gSJ5wO Once we receive your response, we’ll work to resolve your issue as quickly as possible. Thank you, Grammarly Support Team
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