Grammarly (www.grammarly.com) has a 2.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Education & Training and its reputation is poor. 62% of reviews are 1 star, a relatively high share; The business has replied to 32% of negative reviews; Reviews mostly discuss User experience, Product, App. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Active consumers find the platform very helpful for checking grammar, editing documents, and exporting resumes for various personal projects. Many users frequently appreciate how it simplifies daily writing tasks and enhances professional assignments with straightforward, accessible suggestions.
Some people were dissatisfied with constant interruptions, intrusive pop-ups, and aggressive upgrade prompts that frequently disrupt writing momentum. Reviewers also noted frustrating issues regarding automatic subscription renewals, unexpected charges, and major difficulties when trying to cancel the service. Additionally, several consumers mentioned that correction features occasionally introduce errors or overcorrect sentences in an unexpected manner.
Auto-generated from all reviews of this business. For reference only.
What people say
Sofia NalaUnited States · 1 review · Experienced 2026-06-17 ·
★★★★★
A Money Hungry Company Disguised as a Free Tool
Grammarly built its reputation on being free, accessible, and useful for everyone, students and everyday writers alike. That is no longer what this product is. What was once a genuinely helpful tool has been reduced to a teaser. It will underline your errors, flag your mistakes, and then hide the corrections behind a paywall. You can see that something is wrong but cannot fix it without paying a monthly fee.
The marketing still leans heavily on accessibility and ease of use, but the free version is so stripped down it is nearly pointless for anyone who does not want a subscription. For students especially, who were likely the core audience that built this platform's reputation in the first place, this feels like a betrayal of what Grammarly originally promised.
There are better free options available now. I would recommend exploring them before paying for something that used to be free.
Reply from Grammarly2026-06-19
Hi Sofia,
We appreciate you taking the time to share your feedback with us.
We've passed this along to our team for their consideration. Please know that you're always welcome to contact us directly at http://gram.ly/3gSJ5wO to share your feedback or concerns.
We are committed to making your experience with Grammarly pleasant and rewarding.
Thanks again,
Grammarly Support Team
Jennifer PUnited States · 1 review · Experienced 2026-06-04 ·
★★★★★
It's very helpful but...
It's very helpful, but hard to use. Often, the button is over the top of what you are writing. Also, when it gives you suggestions, 4 out of 5 times it will change the meaning of the sentence. Several times it tried to fix my spelling to a completely different word. You almost have to be somewhat good at grammar to use it, so that you can fix what it screws up.
Reply from Grammarly2026-06-17
Hi Jennifer,
Thank you for bringing this issue to our attention. We'd be happy to look into this.
Could you please contact our customer support team by submitting a request at http://gram.ly/3gSJ5wO and provide the original sentence or paragraph where the problem occurred?
Our team will need specific examples in order to investigate the issue and implement a fix.
Thanks again,
Grammarly Support Team
Used Grammarly free edition infrequently over recent years.
Used what I thought was the free edition again recently and found an email confirming my £120 annual subscription.
I have no subscription history with Grammarly, nor did I agree to their paid subscription. Tried in vain to contact them via email. No response
Reply from Grammarly2026-06-17
Hi Jackie,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating this situation must have been.
Our support team has since resolved the issue, and we hope the outcome better reflects the level of service we aim to provide.
If you consider the matter resolved and feel that the current review is not an accurate reflection of your service experience, we'd appreciate it if you could update your review and change the rating.
Please feel free to contact us at http://gram.ly/3gSJ5wO with any additional questions or concerns you may have.
Sincerely,
Grammarly Support Team
AbihaCanada · 1 review · Experienced 2026-02-15 ·
★★★★★
deceivers
Grammarly is really good at catching errors, but half the time, they won't let you change them because they disguise actual grammar mistakes as Pro Suggestions
Reply from Grammarly2026-06-17
Hello,
We appreciate you taking the time to share your feedback with us.
We've passed this along to our team for their consideration. Please know that you're always welcome to contact us directly at http://gram.ly/3gSJ5wO to share your feedback or concerns.
We are committed to making your experience with Grammarly pleasant and rewarding.
Thanks again,
Grammarly Support Team
Can we have the old Grammarly back, please? Pretty please!!
The latest version (since about March/ April 2026) is simply unusable…. I mean what have you done? Did you ever do user testing?
Can I suggest you survey your current Premium users?
Puts errors in otherwise sound copy, masses of system downtime and don’t get me started on the lack of bulk accept.
It’s a disgrace.. Be ashamed.
Reply from Grammarly2026-06-17
Hi Steve,
Thank you for taking the time to share your feedback. We're sorry to hear that your recent experience with Grammarly has been frustrating.
Please feel free to contact us directly at http://gram.ly/3gSJ5wO so that our support team can investigate any issue you've experienced. We'd appreciate it if you could provide as many details as possible, as this will enable us to investigate the issue better.
We are committed to making your experience with Grammarly pleasant and rewarding.
Thanks again,
Grammarly Support Team
Grammarly has been useful for catching small mistakes before sending emails or documents. I don't agree with every suggestion it makes, but most of the time it helps. It's one of those tools that quietly does its job in the background and saves a bit of time.
Reply from Grammarly2026-06-17
Hi Shane,
Thank you for your thoughtful review and for taking the time to share your experience with Grammarly.
It’s our users’ feedback that allows us to constantly improve our product. We’re so happy to hear that you've seen the value of using Grammarly's product offerings.
Please continue to share your feedback. We love to hear it!
Thanks again,
Grammarly Support Team
I used Grammarly Pro extensively in my work and relied on it daily. At 74, I was still working because I needed the income. Unfortunately, I then had to retire suddenly due to illness, shortly after renewing my subscription.
I wrote to Grammarly several times explaining the situation and asking, in good faith, for some form of refund. There was no response a
Yes, I understand their refund policy is strict — but that’s exactly the point. Once you’ve renewed, you are locked in, regardless of any change in personal circumstances, even something as serious as illness.
So take this into account before subscribing: this is a company that applies its terms rigidly, with no willingness to make exceptions, even in difficult situations.
If you want, I can make it **more aggressive / more emotional / shorter / sharper headline-led** depending on how hard you want to hit them.
Yoram ArielyUnited States · 1 review · Experienced 2026-06-11 ·
★★★★★
When it works
When it works, it is great, but when it does not, it takes customer support a long time to fix it
Reply from Grammarly2026-06-17
Hi Yoram,
Thank you for taking the time to leave us a review, and we’re sorry that you had a negative experience with our customer support team.
It looks like our support team has already helped you resolve this issue.
If you consider the matter resolved and feel that the current review is not an accurate reflection of your service experience, we'd appreciate it if you could update your review and change the rating.
Please feel free to contact us at http://gram.ly/3gSJ5wO with any additional questions or concerns you may have.
Sincerely,
Grammarly Support Team
After the free trial ended and I forgot to cancel, they sent my money back
I tried their free trial, but forgot to cancel the subscription, so naturally they deducted 30€ from my account the second the trial expired. I contacted customer service and explained the situation and they promptly cancelled my subscription and sent me the money back. Awesome company, great experience with them!
M
Maximilian SteinmetzUnited States · 1 review · Experienced 2026-06-05 ·
★★★★★
Scam & Worst Customer Support
I missed the cancellation deadline for my free trial by just two days and was immediately charged 144 €. While that was my oversight, the customer service experience is an absolute nightmare and borders on a scam.
You are completely trapped in an automated chatbot loop with zero chance of reaching a human agent. I explicitly declined the bot's offer for a partial refund and repeatedly requested a full refund. Instead of escalating my ticket, the bot simply forced the decision: it downgraded me to a 60 € quarterly plan without my consent and refunded only 84 €. As a university student on a tight budget, having decisions forced on my bank account like this is unacceptable. Terrible, deceptive practice. Stay away!
Reply from Grammarly2026-06-17
Hi Maximilian,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your frustration. We’ve shared your comments with our team so they can review what happened.
We can confirm that your payment has been fully reversed. It may take up to ten business days for the refund to appear on your statement, depending on your payment method.
If you consider the matter resolved following the refund of your payment and feel that the current review is not an accurate reflection of your service experience, we'd appreciate it if you could update your review and change the rating.
Sincerely,
Grammarly Support Team
you take my subscription while you mentioned its free trial how can i make a
reversal. The amount is too much for someone like me.
Reply from Grammarly2026-06-05
Hi Vimbai,
Thank you for taking the time to leave us a review, and we’re sorry to hear about the unexpected charge. Please submit a ticket at https://gram.ly/3YDzv4V so that we can look into this for you.
We look forward to hearing from you,
Grammarly Support Team
User hostile subscription retention methods once you attempt to cancel. Not a big fan.
Reply from Grammarly2026-06-05
Hi Tord,
We appreciate you taking the time to share your feedback with us.
We've passed this along to our team for their consideration. Please know that you're always welcome to contact us directly at http://gram.ly/3gSJ5wO to share your feedback or concerns.
We are committed to making your experience with Grammarly pleasant and rewarding.
Thanks again,
Grammarly Support Team
**Unprofessional Service – Ignored Customer, Overbearing Software**
I renewed Grammarly Premium in May in error. Shortly afterwards, at age 74, I was forced to retire due to ill health and contacted Grammarly several times requesting a refund. I was simply ignored.
For a company branding itself as "professional," this is unacceptable. Even if their policy is rigid, basic courtesy and a human response should not be too much to expect.
The product itself is not much better:
* Intrusive pop-ups constantly interrupt writing
* Suggestions that often make things worse -I write I don't and it amends it to I do
* It frequently overcorrects or misinterprets meaning
Instead of helping, it becomes a distraction.
**Summary:**
* Ignored customer requests
* No flexibility or empathy
* Overhyped, intrusive software
"Professional" should mean both product quality and customer care. Grammarly currently delivers neither.
Reply from Grammarly2026-06-17
Hi Nigel,
Thank you for sharing your feedback. We’re sorry for the frustration and misunderstanding you experienced.
We truly value hearing from our users, as your feedback helps us improve both our product and our support experience. We’ve shared your comments with our development team for review.
Our support team has already reversed your payment. It may take up to ten business days for the refund to appear on your statement, depending on your payment method.
If, once the refund is reflected, you feel the matter has been resolved and that your current review no longer reflects your experience, we’d appreciate it if you would consider updating your review and rating.
We are committed to making your experience with Grammarly pleasant and rewarding.
Thanks again,
Grammarly Support Team
Their support team answers super fast and is insanely helpfull, had a wonderful experience with grammarly.
Babette MeyersUnited States · 4 reviews · Experienced 2026-06-01 ·
★★★★★
doesn't work any longer
When I got a new computer, grammarly did not connect with my gmail safari account at all. Even in the app, it would not let me "allow" mail.gmail.com. It changed to deny every time I tried. I used their support system multiple times and did everything they asked me to do over and over and it still doesn't work. They would no give me a refund, though, they didn't understand the problem either. So, I still have it for half a year but it is doing nothing.
Reply from Grammarly2026-06-05
Hi Babette,
Thank you for taking the time to leave us a review, and we’re sorry that you had a negative experience with our customer support team.
If you decide to give us another chance to improve your experience, please create a new support ticket through this link: http://gram.ly/3gSJ5wO
We look forward to hearing from you and putting things right.
Thanks again,
Grammarly Support Team
G
GregUnited States · 1 review · Experienced 2026-06-01 ·
★★★★★
I'm really embarrassedfor this company Grammarly took 100.00 out of my account…
Grammarly took 100.00 out of my account and had no right to. I've been in the car business for 39 years and would not apply for what they said I did. Took 100.00 today and said they would prorate it and give 30.00 back for a service I did not sign up for. If you need to know something, call me, Greg Stout, at 918-360-4856. I will educate you on this company. When you can't visit with a human being, stay away from companies like this.
Reply from Grammarly2026-06-05
Hi Greg,
Thank you for taking the time to leave us a review, and we’re sorry to hear about your experience.
If you’re open to giving us another chance to make things right, please create a new support ticket through this link: http://gram.ly/3gSJ5wO
Also, for your privacy, we recommend removing your phone number from this review.
We look forward to hearing from you and working to resolve this.
Thanks again,
Grammarly Support Team
RecordUnited States · 1 review · Experienced 2025-06-08 ·
★★★★★
Grammarly has been getting worse over…
Grammarly has been getting worse over the past few years. And its starting to show with it's false if not incorrect "spelling mistakes" that I intended in my text and has caused me multiple trouble with it. I remember using it in 6th grade and now it just sucks, It's also very pushy on its subscription service which is honestly annoying it's making you pay for mistakes when you could use something like Gemini or GPT to help revise it, and make it sound something like you
Reply from Grammarly2026-06-05
Hello,
We're sorry to hear that our suggestions occasionally miss the mark. While we strive to improve our algorithms to provide accurate and helpful suggestions, they are not perfect (yet!). We appreciate your patience and understanding.
Please know that you can send us any inaccurate suggestion examples at http://gram.ly/3gSJ5wO, and we'll have a team member take a closer look.
We’ve also shared your feedback with the appropriate team at Grammarly so it can help inform future improvements to our product.
Thanks again,
Grammarly Support Team
C
Caitlyn McCrimmonUnited States · 1 review · Experienced 2026-05-31 ·
★★★★★
Positive surprise re: auto renew and excellent customer support
I used to use Grammarly for a previous job, and didn't realize I had an auto renew subscription. I was very frustrated to see I was charged an annual renewal, albeit recognized it was my fault for failing to cancel. I went to ask for a pro-rated refund to cancel the subscription, and expected to be met with a 'no'. Grammarly took the right approach and demonstrated they put their customers first. They made it incredibly easy to receive a refund and cancel the remaining subscription. Thank you for being one of the few subscription solutions that actually does what's right for the customer. Well done!
A
ANDREUnited States · 3 reviews · Experienced 2026-05-25 ·
★★★★★
Great product
Great product. Really enjoy their keyboard and AI detection. Incredible customer support when I need them.
j
jjIreland · 1 review · Experienced 2026-05-23 ·
★★★★★
Valerie was very helpful and quick at…
Valerie was very helpful and quick at getting back to me when I had a small issue but the experience for grammarly overall was perfect
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