Grammarly (www.grammarly.com) has a 2.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Education & Training and its reputation is poor. 62% of reviews are 1 star, a relatively high share; The business has replied to 32% of negative reviews; Reviews mostly discuss User experience, Product, App. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Active consumers find the platform very helpful for checking grammar, editing documents, and exporting resumes for various personal projects. Many users frequently appreciate how it simplifies daily writing tasks and enhances professional assignments with straightforward, accessible suggestions.
Some people were dissatisfied with constant interruptions, intrusive pop-ups, and aggressive upgrade prompts that frequently disrupt writing momentum. Reviewers also noted frustrating issues regarding automatic subscription renewals, unexpected charges, and major difficulties when trying to cancel the service. Additionally, several consumers mentioned that correction features occasionally introduce errors or overcorrect sentences in an unexpected manner.
Auto-generated from all reviews of this business. For reference only.
What people say
K
Ken T.United States · 4 reviews · Experienced 2026-04-20 ·
★★★★★
Don't bother trying us use in Microsft Office 365
I have used Grammarly for years on a Windows 7 computer in Microsoft Word. It recently stopped working! I also have a Windows 10 computer with Microsoft Office 365. No matter what I do, I cannot get Grammarly to work.
Reply from Grammarly2026-04-30
Hi Ken,
We appreciate you taking the time to leave a review and are sorry to hear about your experience. We are committed to providing satisfaction to our users and would like to address any issues that you may have faced.
Could you please contact our support team at http://gram.ly/3gSJ5wO with a full-screen video showing the issue? Here are some instructions on recording a video: https://gram.ly/3IeuXMw
Even a smartphone video will work! We look forward to hearing from you.
Thanks again,
Grammarly Support Team
Grammarly is really good for first-time writers who need help with stuff like commas or run-on sentences. But I feel like the premium is pushed too much for people. Of course, you don't have to buy it, but it remains on your screen, which isn't ideal when having a lot of writing.
Now, of course, the mechanism of allowing you to give the premium suggestions is amazing in its own right, but it also shows me that they are not giving the best suggestions sometimes. But I get that they are a company and need payment of sorts. Overall, this will remain a 3 for me until they prove to me otherwise.
-A writer
Reply from Grammarly2026-04-30
Hi Rylan,
We appreciate you taking the time to share your experience with us. We strive to provide an excellent experience for all users, and comments like this mean a lot to us.
We've passed this along to our team for their consideration. Please know that you're always welcome to contact us directly at http://gram.ly/3gSJ5wO to share your feedback or concerns.
We are committed to making your experience with Grammarly pleasant and rewarding.
Thanks again,
Grammarly Support Team
L
LonUnited States · 2 reviews · Experienced 2026-04-15 ·
★★★★★
I challenge anyone to actually get help
I challenge anyone to actually get human help. It's a machine ignoring emails. I hate the new changes and am going back to ProWriting Aid. Been with them for 3 years at it's gone downhill. Why mess with a product that worked well
Reply from Grammarly2026-04-30
Hello,
Thank you for taking the time to leave us a review, and we’re sorry that you had a negative experience with our customer support team.
If you decide to give us another chance to improve your experience, please create a new support ticket through this link: http://gram.ly/3gSJ5wO
We look forward to hearing from you and putting things right.
Thanks again,
Grammarly Support Team
interface is terrible, tries to do a million things at once, succeeds at none of them. using alongside ms word us utterly pointless. flags non ai as ai, suggest rewrites and flags it again. I hate this company
Reply from Grammarly2026-04-30
Hi Hugh,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with Grammarly has been frustrating.
We appreciate you sharing these concerns, and we've passed your feedback along to our team for review. If you'd like, you're also welcome to contact us directly at http://gram.ly/3gSJ5wO with any additional details.
We are committed to making your experience with Grammarly pleasant and rewarding.
Thanks again,
Grammarly Support Team
Marek MawolUnited Kingdom · 1 review · Experienced 2026-04-16 ·
★★★★★
Great customer service
Though I only had to use grammarly for one specific exam that I struggled with, I went with the free trial of a PRO version. Unfortunately I have forgotten to cancel it and was charged £120 pounds for a whole year.
I wrote an email explaining that I forgot to cancel it and as a student it is an insane amount of money for me and the issue was resolved almost instantly.
Much appreciated guys
Kind regards
David
I downloaded grammarly and I CANNOT delete it. I tried forcequitting, reviewing the files in terminal, and it will not go away. DO not download if you do not want it forever.
Reply from Grammarly2026-04-30
Hi Lucy,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience.
Please feel free to contact us directly at http://gram.ly/3gSJ5wO so our support team can help investigate the issue you're having with removing Grammarly from your device. If possible, please include any details about what happens when you try to uninstall it and the steps you've already taken, as this will help us look into the issue more thoroughly.
We’re committed to making your experience with Grammarly as smooth and rewarding as possible.
Thanks again,
Grammarly Support Team
Despite cancelling my subscription they still take your money
Despite cancelling my subscription, it still charges you a full year's subscription despite choosing to end the plan
Reply from Grammarly2026-04-29
Hi Aman,
Thank you for taking the time to leave us a review, and we’re sorry to hear about the unexpected charge. Please submit a ticket at https://gram.ly/3YDzv4V so that we can look into this for you.
We look forward to hearing from you and resolving this issue,
Grammarly Support Team
Grammarly always gives me suggestions on things that aren't even spelling errors. It's infuriating how it gives me 2 sample premium suggestions and then completely cuts off after the two. At this point, don't even add the samples when you're just going to be giving the person a payment plan for the premium. Save yourself the time and just use Monica AI. When I try to unsubscribe from the app, it comes back in my emails, telling me to resubscribe. Save yourselves the rush and don't get Grammarly
Reply from Grammarly2026-04-29
Hi Jackee,
Thank you for taking the time to leave us a review. We’re sorry to hear that Grammarly’s suggestions and premium prompts have been frustrating for you, as well as the inconvenience caused by our emails.
We provide our users with the option to opt-out of marketing and certain other Grammarly emails. Please use this link to adjust your email preferences: https://account.grammarly.com.
Alternatively, you can open any email from Grammarly, navigate to the bottom of the email, and click "Unsubscribe".
Note: If you are subscribed to Grammarly Premium or Grammarly Pro, you will continue to receive emails about billing-specific issues and notifications for your Premium or Pro account, even if you unsubscribe from all Grammarly emails.
If you need any further assistance, please feel free to contact us directly at http://gram.ly/3gSJ5wO.
Thanks again,
Grammarly Support Team
I have used Grammarly for about a year, and overall, it can be a helpful tool. It may be especially useful for business people, high school or college students who want support with grammar, clarity, and general writing structure.
That said, my personal experience as a writer was not entirely positive. At times, I found the program too intrusive, because it often suggested changes that went beyond grammar and began to reshape my original ideas and writing style. In some cases, it felt as though my voice was being replaced by a more standardized version.
What I found most frustrating was the inconsistency. There were moments when Grammarly would suggest changing phrases that were already well written, including sentences it had previously helped revise. Seeing the same ideas altered again and again made the process feel distracting rather than supportive.
For some users, Grammarly may be a valuable resource. For me, however, it was not the right fit, and I decided to cancel my subscription.
Reply from Grammarly2026-04-29
Hi Mario,
We appreciate you taking the time to share your feedback with us.
We've passed this along to our team for their consideration. Please know that you're always welcome to contact us directly at http://gram.ly/3gSJ5wO to share your feedback or concerns.
We are committed to making your experience with Grammarly pleasant and rewarding.
Thanks again,
Grammarly Support Team
I have been experiencing the charge without authorisation, and the ticket is not yet being attended.
Reply from Grammarly2026-04-29
Hi Vinc,
Thank you for sharing your feedback with us. We're sorry for this misunderstanding and for the delay in our response.
It looks like our support team has already helped you resolve this issue.
If you consider the matter resolved and feel that the current review is not an accurate reflection of your service experience, we'd appreciate it if you could update your review and change the rating.
Please feel free to contact us at http://gram.ly/3gSJ5wO with any additional questions or concerns you may have.
Sincerely,
Grammarly Support Team
Complaint Regarding Unexpected Billing and Subscription Cancellation Issue
Dear Grammarly Support,
I signed up for a 7-day trial to evaluate your service, with the understanding that I would receive a reminder two days before the trial ended and any premium subscription began.
On the fifth day of my trial, I attempted to cancel my subscription. At that time, I was informed that my trial would be extended until April 6th, and I was again assured that I would receive a reminder prior to any billing.
However, I was unexpectedly charged on April 5th—without any prior notification and even before the stated extended trial deadline. This directly contradicts the information provided to me.
Additionally, I am now unable to cancel my subscription, which is extremely frustrating.
This situation is unacceptable, as it does not align with the terms and assurances given. I request an immediate review of this matter, a refund of the charge, and assistance in canceling my subscription.
Reply from Grammarly2026-04-29
Hi Muhammad,
Thank you for taking the time to leave us a review. We’re really sorry about the unexpected charge and the delay in getting back to you. Please submit a ticket at https://gram.ly/3YDzv4V so that we can look into this further.
We look forward to hearing from you and resolving this issue,
Grammarly Support Team
Be very careful with their free trial. They will charge you after 7 days and not REMIND you.
Reply from Grammarly2026-04-29
Hi Mechelle,
Thank you for taking the time to leave us a review, and apologies for the delay. We’re really sorry to hear about the unexpected charge. Please submit a ticket at https://gram.ly/3YDzv4V so that we can look into this for you.
We look forward to hearing from you,
Grammarly Support Team
They updated my keyboard to AI without asking for my permission. I dislike it; they even removed some words from the list, like 'persuasive.' I pay over $35 a month, but they won't let me revert to the old version, so I plan to cancel my account.
Reply from Grammarly2026-04-29
Hi Cassie,
We appreciate you taking the time to share your feedback with us.
We've passed this along to our team for their consideration. Please know that you're always welcome to contact us directly at http://gram.ly/3gSJ5wO to share your feedback or concerns.
We are committed to making your experience with Grammarly pleasant and rewarding.
Thanks again,
Grammarly Support Team
The most horrible and annoying program i've ever worked with, right after you install it it will disable or overpower all the other regular options you have for autocorrect or grammer edits like what you have in WORD or google or ..... and keep jumping in the middle and not letting you work and pushing you to login or buy
Reply from Grammarly2026-04-29
Hi Jay,
Thank you for taking the time to leave us a review, and we're sorry to hear about your experience.
Please know that you're always welcome to contact us directly at http://gram.ly/3gSJ5wO so our support team can look into the issue further. If you do, we’d appreciate as much detail as possible, as that will help us investigate more thoroughly.
We’re committed to making your experience with Grammarly as positive and helpful as possible.
Thanks again,
Grammarly Support Team
Grammarly has shady business practices. I canceled my subscription, and they continued to bill me even though I disputed it through my bank. My bank said they changed the billing code every time so the charge would go through. Oh yeah... and good luck talking to someone from the company... won't happen. STAY AWAY
It was performing well Was correcting the errors and the grammar everything It has some special features when I caused buying, like Humaizing the tapes Humanising the text. And they have some more special features as well. But those ones are not working. Its so worst waste of money.
GRAMMERLY
SUDDENLY FOR 3 MONTHS, THIS GRAMMERLY APPEAR TAKING USD 30 USD PER TIME FROM MY COMPANY ACCOUNT, I HAVE NEVER SIGNED UP FOR THIS
I HAVE SEND NUMEROUS STOP STOP AND ASK FOR EXPLANATION
NOTHING COMES BACK
FRAUD AS IT COMES 419
It often doesn’t recognise major spelling errors, and has become mostly pay wall now which just makes it harder to type as a result of all the yellow lines, I suggest quillbot, as it dosent have all these issues
Grammarly used to be an excellent program. I have used it for some time. When I bought my new computer it was not compatible with my old grammarly so I had to purchase a new program. I used it for two months without a problem and them began getting a message that my version was being retired. I have tried everything I know to get it to work again unsuccessfully. I am paying for something I am getting no use out of and cannot find answers. Extremely dissatisfied.
Quillbot
Textguard
Justdone
Scribbr
Phrasly.AI
GPTZero
ZeroGPT
Claude