I returned a pair of shorts on 8/20/25…
I returned a pair of shorts on 8/20/25 and was told the refund would take 2–4 days to post back to my Scheels card. By 8/27/25, nothing had shown up, so I called the Sandy store. I was transferred to customer service, then corporate, and after sitting on hold for 30 minutes, I was told I had to go back through the Sandy store. When I called the Sandy store again, they told me I had to go back through corporate. At that point I said “no way” because I was getting the runaround. The response I got was essentially, “It’s your problem.” A manager finally spoke with me and promised to call back that same day. She did call around 7:00 pm, but only to say she was off the next day and would try to get back to me on Friday. So far, my refund still hasn’t been processed, and I’ve been bounced back and forth with no resolution. I’ve always liked Scheels, but this experience has been frustrating and disappointing.