Amazing Customer Service and Backpack
I was late ordering my granddaughter's backpack. Having the perfect backpack means everything to a girl going into the 6th grade to have for the first day of school. I sent an email to customer support explaining that the order form said 3-5 business days and it had been over a week and this was an "emergency" situation. I received an immediate response assuring me the backpack would get there on time for the first day. Not only was it on time, it came 2 days after the email! The backpack is everything she hoped for BUT the customer service is what made this grandma smile. Thank you!