If I could give 0 stars I would
If I could give 0 stars I would. Recently I’ve been getting texts about past due payments on my old account, an account I cancelled months ago since I was moving out of the state. I was given a phone number to update my payment info to take care of the balance. I called the number and explained that I had cancelled months ago. The customer service agent was extremely rude and condescending. He said there was nothing they could do without “proof” of cancellation. I said that I went in person to cancel and that there must’ve been a mistake. He again was very rude and said he couldn’t do anything about it unless I paid the past due balance. Now they are expecting me to pay for a membership I haven’t been using for months and threatening to send my account to collections. Horrible customer service and horrible cancellation process. Go lift somewhere else.