1/3 animals ordered arrived DOA
1/3 animals ordered arrived DOA. Shipping was fast, but animals were improperly packing for being sent to a region with 90+F weather. No cooling pack was in the box, and when opened the bag containing the crabs was very hot. When we tried to contact support about the DOA they said it was not available because we selected USPS when ordering, but we selected the only option available which was FedEx. The tracking number for the order was only ever through FedEx. Customer service was confusing and unhelpful, and did not reply in coherent sentences. Won't buy from this place again.