Online Tropical Fish Store & Pet Shop serving the San Diego area. We specialize in Aquascaping, Flowerhorns, Arowana, Cichlids, Rare Plecos, Discus & many other rare & exotic Tropical Fishes from all around the world! We also carry a huge variety of f...
Is Pet Zone Tropical Fish legit?
Pet Zone Tropical Fish (petzonesd.com) has a 2.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Animals & Pets and its reputation is poor. 48% of reviews are 1 star, a relatively high share; The business has replied to 81% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the broad selection of available aquatic animals and useful website information. Many people note that shipments arrive quickly and items are usually well packaged for transport. Reviewers frequently mention that healthy creatures successfully adapt to their new environments.
However, some customers also noted serious difficulties when trying to get in touch with support. Some people experienced frustrating delays or long shipping times that left orders unfulfilled. Buyers occasionally found themselves receiving dead animals or items that failed to match descriptions. Others mentioned missing parts in their packages or a lack of proper temperature controls.
Auto-generated from all reviews of this business. For reference only.
Terrible customer service from this place stay far away ! They sent me a partial part of my order that I had filled in with the Corys I was trying to get … within 24 hours every one of them was dead tgey shipped to Fl in july with no ice pack :( they literally boiled …..They had the Corys were not able to ship now its been over 1 month they still have my $200 plus dollars and they charged a ridiculous shipping fee of $60 !!! Takes ocer a week for any reply from them !!! Stay away
my order Order #36860 was Pogostemon Helferi Platinum Aquatic Farmer Tissue Culture for 34.99 bucks but received a simple helferi for 12.99 bucks. e-mail received after many tries that they want to make things wright but apparently won´t happen........ contacting via e-mail, fb or whatever nearly impossible.....
Description of fish I ordered was not even close to what I received. I way over payed for a fish that was described as 2.5-3.0 inches and it ended being less than an inch in length.
I have purchased from your establishment before i put in a new order just past week i ordered 4 Tetras and two pearl gouramis. I received my Tetras but have not received gouramis. so i sent another text to find out why. It took emails to get someone to finally respond the they asked if I would be willing to go with something else, i said sure, so I ordered something else. i have yet to get a response back from them, yet to get the my fish and I do not like being treated like this i spend good money on my fish but to be ignored is totally uncalled for, so I will Reconsider Before I order from you. i was A repeat customer. There you go
Sold me 2 kelberi bass online they did not have. Sad part is the kelberi bass is really hard to come by so I ordered 2, after preparing tank. Refund is processing.
Order fish last Sunday , was told they ship on Tuesday, Wednesday Thursday… I’m still waiting for a tracking number here we are going into week 2..Sont make sense
Mixed experience: Rough start, but eventually resolved
I ordered several fish for an Easter tank, but unfortunately, the website’s inventory wasn’t up to date and many were out of stock. When the first half of my order arrived, the bags were only a quarter full of water, the box was soaked, and one fish died shortly after.
Communication was difficult at first; I didn’t receive a response to my website messages and had to both call and emails to reach someone. After canceling the backordered items and switching to substitutes, the second shipment arrived quickly and in great condition with full bags of water. While the initial shipping and stock issues were disappointing, the replacement fish are doing well.
I placed an order for black worms in December. I repeatedly tried to speak with a live person, no answer, the message tells you to email. I got responses back saying they were on backorder, I asked for someone to call me, no response. I asked for full refund, no response. This is a horrible way to do business! I just want my $ back
Been waiting for my stones for 4 months now and after countless back and forth messages the team still can’t get my orders fulfilled currently. Already got screwed over on a project after not receiving the correct plants. Never doing business with again.
My order was great 2 figure 8 puffer babies and 1 green spot puffer baby. Eating great and I acclimated them to brackish water they are all thriving! Would definitely recommend for purchase love the options for shipping as well. Great packaging will purchase again in the future.
Fish looked very weak upon arrival. It’s recovering but very slowly. I question the quality. I requested more on the larger size bc they said between 4-6 inches. I expected 5-6. If you cannot a comodate a request in the notes you should let the buyer know. Not all my questions were answered via email. They did send video but I had questions after that were not answered. Otherwise I appreciate the quick delivery even though I’m not sure it matches your policy of shipping. I ordered on Saturday I believe and it came Tuesday. I was surprised last second because I expected shipping Tuesday and arriving Wednesday. I was already planning to take Wednesday off but had to change plans last second. Shipping policy states they ship Tuesday, Wednesday, Thursday. All in all ok experience. Can it be better? probably yes. I hope the fish makes it.
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