First let me say Karl was great
First let me say Karl was great! I was getting pretty frustrated as things were pretty hectic trying to get support this time of year. I was trying to get Karl to do a screen share with me so he could walk me through how to resolve my issues. Karl was able to do something even better and that was to create videos tailored to my problems so I could go over them at my pace. And when I still had questions I was able to create a couple of videos showing him and showed me how to fix them. Initially I was not always able to get back to the chat in a timely manner and the session would be closed out and I would have to start over with a new support staff. Karl was able to keep the chat open over several days until I was able get through almost everything. The things I could fix were from transactions I could not remember. I would still recommend anyone who trades in crypto to keep a spreadsheet of all transactions from all wallets and exchanges with notes on what they were for. It will save your sanity.