Awful customer service and life put at risk
I bought my ES80 scooter from aovopro in January 2025 not even 6 months later the frame snapped as I was riding it on a smooth straight road which put my life at risk. I contacted aovo since I had a warranty that was 2 years for frame issues and they told me to return the scooter for a replacement. I returned the scooter which costed me around £20 to send off and when it arrived I contacted them asking about my replacement. They kept on telling me the same thing that they will dispatch it in the next 2-3 days however whenever I'd ask for a tracking code a few working days later they'd say the same thing which I thought was bizarre. It's now been nearly 2 months since I returned the scooter and they've been ignoring my emails for over a month. Seriously don't buy from aovo you will lose a lot of money and your life could end up being put at risk due to their poor quality. I'm going to keep pushing for a response if I don't I'll have to take legal action.