Unprofessional and caress customer treatment!
I have received mail that there will be change in flight time but when I checked official web site, check in and all other internet resources where I can see the flight status in all sources (including their own official web) it was mentioned that there is no change, flight will be on time. I tried to take additional steps like calling to their official customer service 93 times called, waited 5-7 on line, no answer and return), wrote to Whatsapp no single action, no reaction etc. despite the fact that the flight was shown as on time, I did not take a risk and went to airport and at the airport I was informed that there is additional 4 hours delay! When I politely expressed that why you are not updating your official web site about the delay etc, the girl turned her back to me and ignored. I was very angry and upset with such unprofessional and impolite action. I went to check in desk, the guy expressed no excuse, no empathy!