STILL ON THIS COMPANY
STILL ON THIS COMPANY. I WILL BE RETURNING INTERMITTENTLY TO GIVE DETAIL-BY-DETAIL ACCOUNT OF WHAT TRANSPIRED FOR THE WORLD TO SEE. I HAVE DOCUMENTED EVIDENCE. MY FAMILY AND I ARE STILL ENTANGLED WITH VIRGIN AIRLINE AND WE ARE CURRENTLY TRYING TO SEEK LEGAL REDRESS. TravelBusinessClass responded to my review that, "Our team remained in communication with you throughout the disruption, reviewed the airline’s rebooking options". THAT CANNOT BE CLOSE TO THE TRUTH. I HAVE EMAIL COMMUNICATION WITH THE COMPANY. THE RESPONSE WE GOT FROM TRAVELBUSINESSCLASS WHEN WE COMMUNICATED OUR DISTRESS (WITH TWO MINORS GIRLS) TO THEM WAS TO KEEP ON WITH THE CUSTOMER CARE ON THE PHONE AND NOT DISCONNECT. WE WERE ALSO TOLD THAT THEY ARE YET TO GET TO THE CUSTOMER CARE FROM THEIR END BUT SOMEONE WILL BE WORKING TO HELP FROM THEIR OFFICE. IT WAS WHEN WE RAISED HELL (SEEING OUR TROUBLED LITTLE DAUGHTERS) AT THE AIRPORT IN GLASGOW THAT VIRGIN ATLANTIC EVENTUALLY RETURNED US TO HEATHROW. WE BARGAINED FOR OUR RETURN WITH VIRGIN BY OURSELVES. THE ONLY THING WE GOT FROM TRAVELBUSINESSCLASS WAS AN EMAIL ON AUGUST 17TH STATING THAT THEY FOUND THAT VIRGIN REBOOKED US AND THAT WE SHOULD KEEP DOCUMENTS/BOARDING PASSES TO BE FORWARDED TO THEM FOR REVIEW SO THAT THE AIRLINE CAN REIMBURSE US. THAT IS ALL THEY OFFERED, AND THIS IS THE SIMPLEST THING FOR A PASSENGER TO DO BY THEMSELF ONLINE! TRAVELBUSINESSCLASS DID NOT OFFER ANY INTERVENTION WHATSOEVER! THEY DID NOT EVEN TRY TO CHECK UP ON OUR SITUATION WHEN WE GOT STRANDED. OF COURSE, IT IS NOT THEIR BUSINESS BUT WHY WERE WE CHARGED EXTRA FOR PROTECTION ON OUR TICKETS IF WE COULDN'T GET A SIMPLE HELP WHEN WE WERE IN DISTRESS! I WILL BE RETURNING HERE TO BREAK THINGS DOWN FURTHER AND PROBABLY UPLOAD IMAGES OF MY COMMUNICATION WITH THEM. AND OTHER THINGS.