Frames are Fine. Customer Support? Not so much
I got the Manila Futon (frame only). It did not come with assembly instructions like it’s supposed to. Only reason I could get the initial frame together was finding a video for the same type on YouTube. Then, when I called for some help (because the specific frame needed specific instructions) I was directed to online. This also didn’t help and even after explaining multiple times that I do not have any assembly instructions, I was told to refer to the instructions in the box. I got so frustrated that I hung up. I was able to get it together with some serious internet sleuthing and some gentle hopeful guesswork. It’s a lovely frame but boy that customer service sucked.