Misleading Return Policy – Beware
I made my very first purchase from Baltic Born and also paid for the “Free Return Shipping + Package Protection,” which I understood to mean I could return my order if it didn’t fit. The dress I received did not fit, but when I tried to initiate a return I was told it was an “ineligible sale item.” This makes no sense. Why would I be allowed to buy return protection for an item that was never eligible for return in the first place? That feels misleading. When I reached out to customer service, I was basically told their policy is final and they wouldn’t refund even the return protection fee. I don’t have a lot of extra money to spend, and this experience left me feeling cheated and unvalued as a customer. At minimum, their system should prevent customers from purchasing return coverage on non-returnable items. Until then, I’d caution anyone shopping here to read the fine print very carefully—because their policies are not customer-friendly, and you may end up stuck with something you can’t use.