Bonsai has tanked multiple client relationships
Bonsai makes it impossible to get resolution on issues on the client side or on the paying user side. I own a small marketing agency and have experienced nothing but headaches since starting with Bonsai 6 months ago. On top of 7-10 business day delays to get client payments, invoices mysteriously get "charged back" and disappear from Pending status. Right now I have almost $20K in invoices that are floating in the ether. The finance team at my client can't figure out anything wrong on their end, meanwhile Bonsai won't answer messages or support emails. This does not happen with Bill.com or Quickbooks. I tried to go with a startup (I work with startups every day and love supporting category disruptors), but If you're a small business owner that cares about client experience and getting paid in a timely fashion, Hello Bonsai is not it. Stay away.