I made a reservation on Traveluro’s…
I made a reservation on Traveluro’s website (Reservation #11435188) and selected the correct date for my stay. However, the system confirmed the wrong date. Immediately after noticing this issue, I tried contacting customer support by phone, but the system could not find my reservation. I also sent an email with all the details 9 days ago and have not received any reply. Because of this failure in the booking process and the complete lack of customer service, I was forced to book another room directly with the hotel and pay again. I am requesting the immediate cancellation and full refund of reservation #11435188. If I do not receive assistance soon, I will have no choice but to dispute the charge with my credit card company. This has been a very frustrating experience, and I strongly urge Traveluro to improve its customer support and system reliability.