At the luggage carousel at the…
At the luggage carousel at the beginning of a trip, I discovered a wheel came of my Delsey suitcase. When I returned from my trip I contacted Delsey customer service and they helped me identify the style of suitcase I owned and the type of wheel that needed to be replaced. The wheel would be sent at no cost to me. A few days later they contacted me stating the wheel was on back order and it might take up to 10 weeks for me to receive it part. I had no travel plans and told them that was not a problem. Now with an October trip scheduled, I reached back out to customer services to see if there was an update on the status of the week. They informed me the part was still unavailable and they are going to send me a new suitcase. All of my emails were answered in a timely manner. Each communication was professional with a touch of friendliness. I like my Delsey luggage and am thrilled to receiving a replacement from the company.