Called in to get help on some defective…
Called in to get help on some defective prints but was left with nothing but crying on the phone. not only did the tech not be clear with me straight forward about being outside of the "warranty" window for prints, I was on the phone with them for over an hour just explaining everything over and over again. so now I have not only an expensive paper weight (broken hotronix heat press), but also very expensive paper.. (unusable hot split prints) Left today bawling on the phone.