Maybe better Training
Customer service itself was great , Hector was really helpful and another lady I think her name is Alyssa they were both really patient with all the questions I had. The problem started when my boss and I wrote the restaurants number in my employment letter for verification. When I realized it I called back to let them know the situation. Two representatives told me I could just print out the paper and scratch out the number and add update my employers personal number but it had to be in blue or black pen which I did. I called back and told the representatives I had resubmitted the paper with the correct information. Moments later I received a call from another representative stating that was not allowed and needed to retype everything with correct information which is fine but that should have been said in the first place! The second issue was when they told me the loan amount I was qualified for and told me to wait for a final call to finish everything then 10-15 later they called stating they had “great”news that my loan amount was different upon review. Since they mentioned the word great. I thought I was going to get a greater amount, but it was the total opposite. They reduced my loan amount which is fine if I’m not qualified for it, but that was really stressful and sad to hear. It wasn’t much of a difference. Just $100 reduction. Being that I needed the money for medical emergencies I was very happy with the first amount I was told I was going to receive. So when they told me it was reduced there was nothing great about that, but overall like I mentioned before the representatives were very nice and very attentive. More than anything patient. My recommendation is maybe better training because I know that when my payments are due, I’m not allowed to make “mistakes” like the ones the company employees made.