Professional experience from design to installation
I ordered a custom motorized louvered pergola from AlunoTec, and the experience has been excellent from start to finish. Leebit, my sales rep, guided me through everything—material selection, custom dimensions, design renderings, and even final installation diagrams. Communication was always clear, and she quickly resolved the one small color mismatch during production. It’s clear that a skilled team of designers, engineers, and customer support staff worked behind the scenes to make the whole process seamless. Production took about a month, with regular updates, photos, and videos of the finished product. Shipping to the U.S. took another month, and when it arrived, I was impressed by how carefully it was packaged. The pergola was shipped in three long wooden crates (about 20 feet each), and every piece was perfectly packed—no scratches or damage at all. The material quality was outstanding and the detailed instructions made assembly straightforward. Assembly required a few people due to the heavy beams, but the design made it simple to put together. Any installation questions I had were answered right away, and when one electrical module didn’t work, a free replacement was shipped immediately. Now that it’s installed, the pergola has completely transformed my outdoor space. It’s sleek, solid, and loaded with features—remote and app control, lights, heaters, fans, motorized blinds, and even a rain sensor that automatically closes the louvers when it rains. Friends and family are amazed by the quality, and I use the space almost every day. I highly recommend AlunoTec and especially Leebit for anyone looking for a custom pergola. Great product, great service, and truly worth the investment.