Onboarding nightmare
My experience with this company has been nothing short of a nightmare. I was hesitant to sign up from the beginning, but their sales representative convinced me to try it with a free one-month trial. I decided to give it a shot. When I wanted to cancel, Collective offered me three additional months for "free"—despite already billing me for the initial trial period. I agreed to continue, but the onboarding process was a mess. It felt like endless homework: fill this out, submit that, link your accounts. No matter how many forms I completed or bank accounts I connected, there was always something else pending to "complete" my setup. After three months of this, I asked to cancel again and explained how frustrating the onboarding had been. They told me I could cancel, but first I needed to complete the offboarding process. That was ironic, considering I was never properly onboarded to begin with. I filled out the offboarding form and received confirmation that my documents and LLC had been transferred back to me. Then, to make matters worse, I discovered a third-party company I had never heard of would continue billing me, with no explanation of the charges. A week after I closed my account, I received a new charge for $340 for another month of service. This was after my account had supposedly been closed. This company is a complete scam. I am contacting my bank to dispute the charge and report it as fraud. I would never recommend this service to anyone. Stay far away.