If there was a zero i would use it
If there was a zero i would use it. I have a parcel that says they can’t deliver due to incorrect address - unsure why is the same address they have delivered many times Tuesday - I called and got a gentlemen who reviewed and confirmed all of my information - he said he would be sending to the driver and my parcel would be delivered Wednesday - still no parcel so I tried to call - 4 times was in the queue and the hold time was less than 2 minutes 4th in line - the music would stop as normally would when transferred to someone. I would say hello hello no one would answer then the call would disconnect. So I tried their website to see if there is an alternate contact number or some management person I could speak to - yep not there. I know from working in a queue that if you put your phone of mute the person calling in gets dead air and you can hang up after a while - problem solved. So then 1 tried to use the quick contact area on the website - while that didn’t go well and after the 4th time I got a message saying there was an error try again later - I reverted to email - I clearly outlined the situation and suggested a problem with their phone system etc Thursday - tried calling again - same thing that happened on Wednesday happened again. I tried the quick contact form - again error message. So then I sent another email outlining the frustration with phone system and just want parcel delivered and want to be contacted by a manager………. I was so upset - I went to Temu who opened a file and have contacted them to get the parcel delivered Friday - still nothing. Again tried to call 2’times and the same thing was happening. Tried the quick form on the website - same error message. Comment another email begging to have my parcel delivered and for management to contact me………. Saturday - 12 in line and hold time 4 minutes or less - 43 minutes later - well this time it said extension 33(something) is unavailable so please leave a message. Go to leave a message and not able to as the phone system said the mailbox was not able to receive any further messages and then it said system error and hung up on me yet again - sent yet another email advising of situation and asking when I can expect my parcel and contact from management So as you can see zero or - 20 or something would be a much better rating Good luck to anyone who is awaiting a parcel or trying to get thru their website or requesting an answer via email……… Good luck !