False Delivery Attempt and Poor Communication from Ninja Van
I am very disappointed with Ninja Van’s delivery service. My Shopee parcel was scheduled for delivery on 13rd September 2025, but it was not delivered. Instead, the tracking showed “attempted delivery,” with a photo uploaded as proof. The photo was not of my house, and I never received any phone call or WhatsApp message from the rider. This is very frustrating because I had been waiting for the parcel since the day before, yet no genuine delivery attempt was made. Not only was the proof of delivery false, but the lack of communication from the delivery staff caused unnecessary delay. I hope Ninja Van takes this issue seriously and improves their delivery process. Customers deserve honest updates and responsible service.