Delivery and packaging only negative
We have really liked the food, it is Five-Star. Deducting two stars because we have had trouble receiving delivery a couple of times now. OnTrac reports that they have received the box late. This past week they did not receive it at all. Also, the box arrives with items tossed out of the inner box and scattered under the ice packs and the meat, and sometimes damaged. And all the items are wet, even though we bring the box in immediately after we receive delivery notification. Maybe the smaller items should be packaged in a plastic bag or something, to protect them, like Blue Apron?