Switched my home broadband SIMBA when i…
Switched my home broadband SIMBA when i shifted house and started getting really spotty connection. The rooms and kitchen all no connection. Only can get WIFI sitting in living room next to router. At first I thought its my new house issue. Then came my digital lock... My digital lock kept getting disconnected from WIFI even though the router is just 1.5 metres away. At first I thought it is digital lock issue. So i contacted their tech support. Told them my lock kept getting disconnected and when I tried to add back, their app will scan for lock and cannot detect it. Their first question to me was "Sir, can I check if your home broadband is SIMBA?" Turns out it is a known issue if their customer is using SIMBA and they told me they even tried to reach out to SIMBA on behalf of dozens of frustrated customers and even offered to go onsite together with SIMBA tech to find out a solution that they can adopt for future cases, but SIMBA refused to cooperate. I totally believe them, seeing the reviews of so many users talking about non-responsive support from SIMBA.