Avoid This Company
Avoid This Company – Dishonest and Incompetent I had an absolutely terrible experience with Belle Flame. I ordered a water heater that never shipped for over a month. Every time I reached out for updates, I was met with vague excuses and delivery dates that kept getting pushed out. When I expressed frustration about the lack of accountability, I was told they had finally received my order and would ship it out “on overnight.” That turned out to be another empty promise. After multiple calls asking for a tracking number, their representative told me he would call me back in 5 minutes. Not only did he never call back, but 20 minutes later the company canceled my order without my consent. This company operates with zero professionalism, zero accountability, and zero regard for customer service. They misled me repeatedly, wasted weeks of my time, and then canceled my order rather than resolving the issue. Belle Flame is dishonest, unreliable, and incompetent. Do yourself a favor and stay far away from this reseller.