At Belle Flame we provide you with an excellent shopping experience as our client’s satisfaction is our top priority. We have managed to build up a reputable establishment online. We have a great team and aim to grow our business more and more, offering our customers the best of products and service out there. We are proud to sell products Manufactured in the USA and have curated and partnered with top manufacturers in the industry which only translates in delivering our clients the best products in the market, brand new and with full warranty. All of this without having to leave your home since we will send your order directly to your door at no cost.
Written by the business, not verified by us.Belle Flame (belleflame.com) has a 2.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is poor. 57% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-09-07.
Most reviewers were somewhat happy with their experience overall. Consumers frequently find the ordering process straightforward and appreciate the competitive prices available for a variety of heating products. Many people also mention receiving their items in good condition, accompanied by fast shipping times that met their expectations. Shoppers often highlight helpful staff members who assisted in resolving shipping or order details successfully. However, some customers also noted frustrating issues regarding poor communication and delayed responses from the support team when seeking updates. Other reviewers experienced extended shipping delays, incomplete shipments, and occasionally received damaged goods that required complicated replacements or difficult refund processes.
Auto-generated from all reviews of this business. For reference only.Ordered (2) flue pipes, (1) arrived with minimal packing. Contacted Customer Service (Lionel) repeatedly in re the second package, was promised repeatedly it would be shipped when backorder came in. Never received. Won't order from Belle Flame again.
This company is a fraud. I ordered from you over a year ago and never received my purchases or a promised refund for products never received. I called over 20 times and was always promised satisfaction but NEVER received my products or my refund of over $650.00. Thieves and liars that is what Belle Flame is.
Great price, took a but of time to get it to me and then when is showed up whoever switched it from natural gas to lp did a poor job. They left off brackets that hold the lines. Fortunately I have the exact same grill so I was able to take the parts you all left off and put on the new grill. Super easy fix just wish you would of done it correctly. What's funny is you left the screws and nuts laying in the box but took the bracket. However, the bracket is the most important part to hold the lines.
Horrible company! They tried to steal my money.
They are no Longer in business and unable to fix any problems.
Impossible to contact not knowledge sent wrong stove would never order again
I never received one of my orders. I reached out multiple times and the issue is still not resolved. Literally paid for an item and never received it or got my money back.
Real nervy to ask for a review after the hell you put me through Belle Flame. I’m sure you won’t share this publicly as all your reviews online are clearly fake, but anyone that does read this should know this: This company is an absolute scam and the people that run it are scam artists that completely screwed over my business, my personal life and my customer for a water heater I purchased from them. They lie about stock availability, lie about when they ship things out for weeks on end, don’t answer emails or calls when you need them to, lie about refunds, etc., etc. Don’t believe a word they tell you and stay away from them at all cost. I had no choice but to spend thousands of dollars out of my own pocket to buy another new on-demand water heater from another supplier because they screwed me over for so long and I couldn’t leave my customer waiting any longer without hot water. I’d paid extra to get a water heater from them in a weeks time or so and didn’t receive it for well over a month after endless excuses and bullshit from them. The problem wasn’t the shipping company (though whatever cheap one they hired was awful too), it was entirely on Belle Flame for being run so poorly and taking forever to ship anything out. It’s very obvious that all their nice reviews online are fake because all the actual ones I can find tell the same story I had of an awful company that will take your money and screw you. I truly can’t wait to see the day when this company inevitably goes under after seeing how they treat/scam their customers. I was on my first vacation in over a decade when you royally screwed me with this and I had to spend my vacation money buying another water heater for this customer. By the time I finally received the water heater I’d ordered, the box was too damaged in shipping for you to “accept a return”. I was a brand new small business at the time and was trusting your fake reviews to not get screwed. It nearly ruined me when I was first starting out. Lesson learned and I hope someone holds you accountable someday.
You never sent product and never answered my emails. You basically stole 2k from me
The Fireplace took forever to arrive. Trying to acquire an ETA was infuriating since Blue Flame does not asnwer their phones and do not return calls from voice messages. Eventually, we bought a Fireplace somewhere else and installed it -then- the Blue Flame item arrived. Weeks later, we offered it to someone else but, when we unwrapped it, we found it that it was damaged. We eMailed Blue Flame whose response was; "tough - too late".
you stole our money. we returned the stove in new condition, and you kept our money. So, I would say you are corrupt and disgusting company. Never do business with this company.
I returned a product and got charged for it anyway over 2 thousand dollars it cost and no help from your side to resolve this matter I will never order from you again nor will I ever recommend your company to anyone.
My order got botched from the warehouse. Wrong stove was delivered. After several communications with Belle Flame things finally got correct stove with parts and everything was good then
I would rate a zero if it was an option!! I’m not one to criticize but this was the worst experience ever. It was near impossible to speak to a live knowledgeable person to resolve the order that did not include half of what was needed to build the fireplace. We ended up having to make pieces to finish the fireplace. I had a friend asked me about my experience and told him all my problems and against my advice he ended buying one as well and had nothing but problems as well.
The a wrong fireplace was shipped. The mistake wasn't picked up until the fireplace was installed in the opening and the fan was about to be installed. Customer service was tough to deal with. Although a slight adjustment was made to price ( the difference of the cost of the cheaper fireplace) I should have made them pay the freight to return the wrong fireplace and ship the right one. I do not recommend.
We ordered a wood insert fireplace (Supreme Lumis 22 model) from the BelleFlamme store (in person). We signed a sales contract and gave a down payment ($2800.00) on Sept. 12, 2025. The salesman said that it would take 3-4 weeks for the insert to arrive and be installed. They were very slow to communicate with us to arrange home visits (for per-installation inspection and then delivery/installation), and in fact we had to pester them to get things moving. They changed the delivery/installation date a couple of times and then finally did the installation on November 24, 2025, 10 weeks after we gave a deposit for purchase. The day before they came to install, they asked for full payment minus $750 (the salesman's commission). We complied, and sent $3496.00 so at this point we had given them $6296.00 total. During the installation, and unbeknownst to us, they modified the electrical circuit for the fan/blower and subsequently damaged the fan/blower circuit so that it does not work. It is now Jan 28th 2026 and they still haven't fixed the damaged fan/blower circuit that they damaged during installation. We have been constantly contacting them asking them to come and fix it ASAP... but they keep brushing us off. They are so disorganized that they don't have the ability to support the products that they sell. They also offloaded our issue to a third party contractor (electrician). So they are not even taking responsibility for fixing this and it turns out that we are currently waiting for the 3rd party contractor to come back from vacation to fix this.....soooo frustrating!!!! Meanwhile we are not able to heat our house properly this winter as we had expected. I'll also note that some of the communications with BelleFlamme staff (including the vice-president of BelleFlamme) have been pretty condescending, arrogant and dismissive, and the salesman keeps contacting us asking for the final $750. The salesman, apparently, is not even tracking the issue. We are pretty dismayed at this point and will look into making a complaint with the RBQ and possibly file legal suit with small claims court for lost of heating costs and potentially having it fixed by an independent company. I'd advise anyone not to do business with BelleFlamme unless you enjoy being cheated and dismissed. This is a sincere depiction of the events. There are a few "gory" details that I did not include in this description so that I could keep it simple and to the point.
Communication was terrible. Took about 2 months to ship. Item showed up damaged and never even got a response when I emailed you guys about it. Would not buy from you again.
Purchased a large order in November and was told it was ship in a few weeks. Its now January. No item. Website disappeared. They stopped answering emails, voicemails and do not answer phone calls. Would avoid!!
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