Very slow to ship
Very slow to ship. Wood stove parts arrived and were missing one of four screws. Did not contact seller to replace screw as I had one, but given the price of such parts they need to be complete.
About Belle Flame
Data updated- Website
- belleflame.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 0% (0/58)
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About this business
At Belle Flame we provide you with an excellent shopping experience as our client’s satisfaction is our top priority. We have managed to build up a reputable establishment online. We have a great team and aim to grow our business more and more, offering our customers the best of products and service out there. We are proud to sell products Manufactured in the USA and have curated and partnered with top manufacturers in the industry which only translates in delivering our clients the best products in the market, brand new and with full warranty. All of this without having to leave your home since we will send your order directly to your door at no cost.
Written by the business, not verified by us.Is Belle Flame legit?
Belle Flame (belleflame.com) has a 2.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is poor. 57% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-09-07.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently find the ordering process straightforward and appreciate the competitive prices available for a variety of heating products. Many people also mention receiving their items in good condition, accompanied by fast shipping times that met their expectations. Shoppers often highlight helpful staff members who assisted in resolving shipping or order details successfully. However, some customers also noted frustrating issues regarding poor communication and delayed responses from the support team when seeking updates. Other reviewers experienced extended shipping delays, incomplete shipments, and occasionally received damaged goods that required complicated replacements or difficult refund processes.
Auto-generated from all reviews of this business. For reference only.What people say
Great grill, long delivery
Great grill. It took a while (nearly a month) to deliver though
Quick and easy buying with Belle Flame
My general contractor referred me to the site, and I purchased the gas heater from them. The shopping experience for the item I wanted to buy was easy, and the shipment was received as expected. Their prices are relatively lower than others during a flash sale.
SCAM! Save yourself a headache
Waited 2 weeks with no communications from company and no updates on my order. Finally reached out and was told it would ship on Monday. Reached out again on Monday and was reaffirmed it would ship, at end of day it hadn’t shipped so I requested they cancel the order and refund me. I received an automated email that my order was canceled and I’m now on day 4 of waiting for a refund that I think I’ll have to dispute with my card issuer.
Great product
Great product, love the effects options. Time from order, to ship date could be reduced. Product itself I give a ⭐️⭐️⭐️⭐️⭐️
Quick shipping and good customer service
Was informed when it would be shipped. Shipped quickly and also got to follow up email stating my order has arrived. Excellent customer service
Belle Flame was easy to reach a US…
Belle Flame was easy to reach a US based person, they helped me change the delivery address to our job site (just as it was shipping) and they shipped my oversized freight FAST and very well custom crated. The burner I bought was available from many companies, but this was the best price, and turned out to be stellar service.
patio fire table
I ordered a patio fire table. And while it was damaged on arrival the folks at Belle Flame were considerate and worked to help resolve the problem. I appreciated their interest in making me happy. I would buy from them again.
Great customer service
Great customer service, fast shipping. Best pricing
All items in the order arrived undamaged
All items in the order arrived undamaged, delivery took longer than advertised and it required me contacting the company to get a tracking number. That's what kept them from getting five stars
wariness
I ordered a product in August. The website says delivery days are between 4 and 10 business days. After 45 days, I still haven't received the product even though my credit card was charged. Despite calling 10 times to ask what's going on, I was told they don't have the product and I still haven't received the credit card. Beware of this company. In my opinion, it is not reliable. arie brikmn
They take your money and disappear
This company immediately charged my credit card, misrepresented delivery dates twice and hasn’t returned phone calls seeking clarification. One can only assume that Belle Flame is a fraud. I have disputed their charge with my bsnk.
Good price on the Primo XL grates
Good price on the Primo XL grates. Shipping took a long while. More communication would have been great.
Item Never Shipped, Cancelled
Echoing other reviewers here. Was told multiple times that my item would be 'received in 2 weeks', and it was never shipped. Eventually cancelled order and money was refunded. No restitution for my money being held for 2.5 months. DO NOT buy from this business.
***updated review***I gave 1 star because I couldn't give a…
*** updated review. After much frustration I did recieve my heater. It was in perfect condition, easy to install and works wonderfully. This company needs to work on their customer service and shipping. This took way too long to reach its final destination and too much of my time trying to reach out to the company. But not a scam!**** I gave 1 star because I couldn't give a lower rating! Contacted this company while awaiting shipping. Contacted 3 times prior to someone responding. I was told my item would be shipped on Tuesday, finally, via email. It's Thursday and its still not shipped. I'm ready to file fraud charges against this company due to poor communication and I feel that it is fake.
I had a terrific experience
I had a great experience. I ordered a &2" brand new fire place with accessories, around $10k worth of goods. Belle flames delivered all of the product with no damages. I was really impressed and happy. I got everything to me on time at a great price. Thank you Belle Flames. The fire place looks awesome.
Avoid This Company
Avoid This Company – Dishonest and Incompetent I had an absolutely terrible experience with Belle Flame. I ordered a water heater that never shipped for over a month. Every time I reached out for updates, I was met with vague excuses and delivery dates that kept getting pushed out. When I expressed frustration about the lack of accountability, I was told they had finally received my order and would ship it out “on overnight.” That turned out to be another empty promise. After multiple calls asking for a tracking number, their representative told me he would call me back in 5 minutes. Not only did he never call back, but 20 minutes later the company canceled my order without my consent. This company operates with zero professionalism, zero accountability, and zero regard for customer service. They misled me repeatedly, wasted weeks of my time, and then canceled my order rather than resolving the issue. Belle Flame is dishonest, unreliable, and incompetent. Do yourself a favor and stay far away from this reseller.
Parts I received were just what I…
Parts I received were just what I ordered, quick service and honest business!
If only there were negative stars…
If only there were negative stars… I had a very poor experience with Belle Flame. They sold me a water heater that turned out not to be in stock, then kept me waiting over two months while claiming there was a manufacturer shortage (which the manufacturer later confirmed wasn’t true). When I finally asked for a refund, it took another 60 days—and I ultimately had to dispute the charge through my bank to get my money back. Based on this, I cannot recommend them.
Ultimately a success
The barbecue was slow to ship and the first two times it arrived broken. I guess these ceramic bbqs are just very fragile given the weight. BUT - 1) I'm not sure whether that's on belleflame or the shipper and 2) more importantly, Lionel in support was great, and worked with us to get the shipment re-issued both times, and it ultimately got here safely.
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