Overall, good experience
There was an unexplained delay in shipping. 0nce shipped, the order arrived in good condition and as advertised. Pricing was very good!
About Belle Flame
Data updated- Website
- belleflame.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 0% (0/58)
Do you own Belle Flame ? Claim this profile for free and start replying to reviews.
About this business
At Belle Flame we provide you with an excellent shopping experience as our client’s satisfaction is our top priority. We have managed to build up a reputable establishment online. We have a great team and aim to grow our business more and more, offering our customers the best of products and service out there. We are proud to sell products Manufactured in the USA and have curated and partnered with top manufacturers in the industry which only translates in delivering our clients the best products in the market, brand new and with full warranty. All of this without having to leave your home since we will send your order directly to your door at no cost.
Written by the business, not verified by us.Is Belle Flame legit?
Belle Flame (belleflame.com) has a 2.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is poor. 57% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-09-07.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently find the ordering process straightforward and appreciate the competitive prices available for a variety of heating products. Many people also mention receiving their items in good condition, accompanied by fast shipping times that met their expectations. Shoppers often highlight helpful staff members who assisted in resolving shipping or order details successfully. However, some customers also noted frustrating issues regarding poor communication and delayed responses from the support team when seeking updates. Other reviewers experienced extended shipping delays, incomplete shipments, and occasionally received damaged goods that required complicated replacements or difficult refund processes.
Auto-generated from all reviews of this business. For reference only.What people say
Ordered a Buck gas stove from Belle…
Ordered a Buck gas stove from Belle Flame. Order was shipped in less than 5 days and arrived safely boxed up. Have not used the fireplace yet because it’s going into a home under construction. However, we are very pleased and would recommend Belle to anyone.
Thank you for the fast delivery got my…
Thank you for the fast delivery got my fure pit working again Thank you
Said it was 7-14 day shipping and took…
Said it was 7-14 day shipping and took over a month to ship. The product is beautiful but only 4 stars on it because of the delay in shipping.
We initially chose Belle Flame to order…
We initially chose Belle Flame to order our Mason-lite fireplace kit because they definitely had the lowest price in the market, which made us a little nervous. However everything thing went smoothly. Lionel responded quickly to our emails. And the delivery company they chose was top notch. Will be ordering some accessories in the near future.
Great price is only the start..
Not only a great price, but solid communication and a delivery date that hit all of our deadlines. Would do business with again in a heartbeat!!
Great pricing and reliable delivery
Great Customer Service and Very Helpful!
Great customer service. Quick response. Handling and shipping time a little slow. Otherwise, great communications.
Price point was terrific…..but
Price point was terrific, but they over promise on the delivery/ship time which wasn’t a huge deal since I had time, but if I was in a rush it would have been. The customer service was sketchy comparatively to other services you see these days but in the end everything ended up fine and it was worth it.
Great experience with Belle Flame
Great experience with Belle Flame! Ordered an Empire Carol Rose 48” linear outdoor fireplace. Shipping was fast and delivered without any issue. Communication was solid and pricing was excellent. I would highly recommend Belle Flame for your fireplace needs.
Can't Deliver
I ordered some Gas Firepit logs from them because they had the best price. When i placed the order they said it would be delivered in 4 to 12 days. After a month I contacted them to see status of order. They said it was being sent out in two days. After 3 days I sent email to get a tracking number and got no response. After no response I decided to cancel the order, so I sent another email telling them that. Still did not get a response, so I tried calling the 800 number and it just went to voicemail. I then found a local number and a guy immediately picked up the phone. I asked about status of order and he confirmed they had cancelled the order. I then ordered the same product from a more reputable company and received it in less than a week.
Bad support on purchases
1. They will ship you order whenever they feel like it 2, If you want to track the order --dont bother!Instead of providing tracking from thier website - they want you to use some 3rd party smartphone app that is 100% usesless 3. Need help via phone?? Dont bother! They never answer voice mail messages never get returned.
I had the same experience as many…
I had the same experience as many others— they falsely stated the product would be delivered soon after ordering then repeatedly lied about availability and delivery date for months until I finally cancelled. Not a legit company!
Lionel was on top of shipment
Lionel was on top of shipment. Very good asset to the company!!
Great customer service from Lionel
Great customer service from Lionel. He was able to locate items for my team.
A bit of an emotional rollercoaster.
A bit of an emotional rollercoaster. The product came safe and sound and is as described, but the shipping notifications were not reflective of what was actually going on. It said on the website, shipping within 3-5 days. After a week with no shipping confirmation, I emailed them to check. They replied that it would ship the next day. When I still didn’t receive a notification of shipping the next week, I contacted them again. This time no response. I got a call from the shipping company to talk about the scheduled delivery because of its weight and size. So I finally got some relief that it actually was on the way and I didn’t just loose $1400… I finally received shipping and deliver notifications several days after I already had it in my possession. So… take what you will from this somewhat stressful experience that ultimately was fine.
Everything ended up ok
Everything ended up ok. I had to fabricate some brackets to fit the doors because they were not actually meant to fit the fireplace i have (small by about 3/4" vertically and horizontally... which is ok, you cant tell but the standard hinge points did not fit), I do love them now, they fit and look great after retrofitting them. Belle Flame's chat is not very good. they don't answer right away and are very short. i asked a vague question whether or not the doors would fit in my fireplace, and just got a "yes those will work" then they ended the conversation. Im sure most people would have returned them in the same situation.
SCAM ALERT!
SCAM ALERT!! I purchased a propane tankless water heater instead of natural gas unit by accident. When I went to install it I realized my mistake and reached out to Belle Flame to return the unit per their policy. They were very slow to respond and did not help in returning the unit so I filed a claim through my credit card company. Once I filed the claim they agreed to return the unit and sent me a packing slip. I mailed the unit back to them and they have ghosted me since. I tracked the return and saw that it was delivered back to them but they have not refunded my money or responded in any way. This company is a scam. STAY AWAY!!
Fast response
Fast response, great quality
Responsive customer service
Responsive customer service, thank you
Pawesomehouse
Houlte
Houswise
sundaycitizen.co
Wclocks
Slipintosoft
Anthropologie
Legacyhandcraft