Paid $800 in Advance – No Delivery, False Promises, and Spam Score Increased
We engaged NP Digital / Ubersuggest SEO service after a detailed sales discussion. Their team evaluated the scope themselves, quoted us $800 including on-page implementation, and asked for 100% advance. We trusted the brand name and paid upfront. What happened next was extremely disappointing: • Work started late (more than a month after payment). • The same “tracker” and Ubersuggest reports (which we already have access to) were shown repeatedly as “progress.” No meaningful implementation was visible on our website. • The promised on-page SEO implementation was never completed, despite being included in the $800. • Communication was poor – WhatsApp replies often took 2 days, meetings were full of apologies, but no real action. • When we asked for a refund, they kept sending long arguments instead of honoring their own commitment. • To make it worse, during this time our website spam score actually increased, showing that their “SEO efforts” were ineffective or mismanaged. We trusted NP Digital because of their big brand reputation, but this experience feels like false promises and wasted time. After 3 months, there is no delivery, no refund, and no accountability. If you are considering their SEO service, please be very cautious. They promise big during sales, but the reality is canned mails, endless meetings, and unkept promises. I am still waiting for a refund. If they continue to ignore it, I will escalate further and share this experience on other forums to protect other businesses from falling into the same trap.