Earned my trust
Like you, I was skeptical of a large purchase online. What I will have to say is first that the sales rep (bernie) was very knowledgeable. He knew his stuff. What earned my trust is he wasn't trying to upsell me or pushy. He answered a lot of questions about chairs and helped me understand so i can make my decision. Secondly, he cared enough that it wasn't just about the order. He followed through until the chair was in my house. It is rare to find a stop like this with an online prsense that they follow through. Earned my trust (purchase is very $$$ kyota chair).