Very poor
Very poor, I purchased Chair 08/01/2026delivery schedule 08/26/206. I purchased $6797.00 now price downto $5499.00 ( Brand new) I got the Certified used one with high price.
About Massage Chair Store
Data updated- Website
- massagechairstore.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 27 reviews
- Replies to negative
- 60% (3/5)
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About this business
At MassageChairStore.com, we’re in the business of well-being. We believe in healthy bodies and healthy minds, and we believe it all starts with a commitment to you. Our massage chairs combine the very best in therapeutics and technology, providing a one-of-a-kind relaxation experience to promote overall health.We are proud to provide personalized one-on-one service for all of our customers through our massage chair experts, who have personally tested each chair we have in stock. Because the Massage Chair Store stands firm to its commitment to matching you with the chair that best suits your needs, we will assist you through the entire process.No matter what aches or pains plague you, we guarantee that our massage chairs provide the comfort and relaxation that your body is seeking. If you’re not sure what massage chair is best for you, we’re here and happy to help! It’s our goal to get you on the road to a happier, healthier you.What separates us from other massage chair stores? We’re more than a simple website and answer system. Massage Chair Store operates a full showroom, conveniently located in Seabrook, NH, less than an hour from Boston. Come experience our full selection today!
Is Massage Chair Store legit?
Massage Chair Store (massagechairstore.com) has a 4.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 60% of negative reviews; 27 of them were added in the last 12 months. Last updated 2026-08-24.
What people say
helpful staff
Sales of my Infinity Imperial Chair
Rick, our sales rep was very knowledgeable and patient throughout or phone and email conversations. Very happy with the help and the clear picture of what to expect with the set up and move in process (white glove) and any warranty issues. Hoping the delivery and setup go well. Great so far!!
I don't even have the chair
Smooth order and delivery process
It was a great price and they have already coordinated delivery.vit was smooth process! I would recommend to anyone for this great customer experience.
Had an informative email chat with Rick…
Had an informative email chat with Rick Gallant on chair comparisons. Made the decision to buy the Imperial Infinity SynerD CPO chair. I had tried the chair out several years ago and loved it, but could not do the price. The CPO made it very affordable. How to get delivery in a few weeks!!
Great service and communication
Great service and communication! I had heard about other brands having no customer support so when i heard about Massage Chair Store I called them and was very pleased with how easy it was tho get answers to my questions and how quickly my chair was delivered and the great customer support. Highly recommend!
they were fast and friendly .
I have struggled with with all the…
I have struggled with with all the different options in purchasing a massage chair. Bernie really helped me through this process and I was very pleases with the support and knowledge that he provided that made it easy for me to choose the right chair for me and my family. He helped me compare multiple modeals and I know I have chosen the right one.
After doing research on tons of chairs
After doing research on tons of chairs, it came down to Massage Chair Store. When I talked to them I told them they better be truthful with me. They were. I was not going to be had. I have no complaints about the chair I bought. The various programs, add on features, smoothness, and comfort are amazing. You pay for what you get. I got a great chair with tons of programs.
I love my Kyota M868 massage chair
I love my Kyota M868 massage chair! Everything from the start when I spoke to Rick Galant to help me choose my chair, he was very knowledgeable and helpful, to the white glove delivery which was flawless was amazing. I do physical labor for a living so when I get home I am very tired and sore. I love all the different varieties of massages the chair offers and it helps me revive after working a long hard day. Thanks to the Massage Chair Store for all your great services.
New customer
I drove from Boston to be welcomed by Bernie and was given a demo of all the chairs that would fill our needs and fit the size difference between my wife and I. I finished as a proud new owner of an Infinity massage chair. Thank you Bernie! Paul M.
After I tried out my neighbors Infinity…
After I tried out my neighbors Infinity massage chair, I had to have one, stumbled across The Massage Chair Store, glad I did, after chatting with a representative, and him answering all of my zillion questions, I ordered one with confidence, excellent customer service, which I find rare these days, I’m currently waiting on my Infinity massage chair, and can’t wait!!
Delivery is terrible! 😡
Here we are a month later with no chair. The delivery company told us the chair was going to sit there til February when they came up to our area again! Unacceptable!
Bernie Epps was very helpful
Bernie Epps was very helpful for me to get the massage chair that I needed. He promptly sent me the documentation that I needed on my purchase. I am eagerly awaiting the delivery of my new massage chair.
They made sure to stay in contact every…
They made sure to stay in contact every step of the way.
I love the chair
I love the chair. It works. Amazing doesn’t take up too much room. Appreciate the zero interest option. Looking forward to many more massages.
We love are new massage chair
We love are new massage chair. I'm glad I couldn't find someone to fix the old. Bernie, was great. Opened up for was so we could go up there on a Saturday, had great suggestions, made sure we got the best chair, with everything we needed and then some and made sure it fit are budget.
Great service thanks
Final review of Handheld Massager!
The massager I received does not work! The batteries charge, but the motor does not turn on. Edit: I received another massager, and it too did not work Edit! 01/04/2026 - Infiniti Massage Chairs has replaced my previous hand held massagers with the newest version. I am very happy with this unit and it comes with a spare battery (a big plus). I would give this unit a 5, but due to the previous issues, I feel a 4.7 is appropriate. These folks really did a great job in service, and actually called me to ensure another newer unit would be sufficient?
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