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Health & Medical

Massage Chair Store

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101 reviews

4.8101 reviews
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About Massage Chair Store

Data updated
Website
massagechairstore.com
Category
Health & Medical
Location
United States
Status
Unclaimed
Last 12 months
27 reviews
Replies to negative
60% (3/5)
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About this business

At MassageChairStore.com, we’re in the business of well-being. We believe in healthy bodies and healthy minds, and we believe it all starts with a commitment to you. Our massage chairs combine the very best in therapeutics and technology, providing a one-of-a-kind relaxation experience to promote overall health.We are proud to provide personalized one-on-one service for all of our customers through our massage chair experts, who have personally tested each chair we have in stock. Because the Massage Chair Store stands firm to its commitment to matching you with the chair that best suits your needs, we will assist you through the entire process.No matter what aches or pains plague you, we guarantee that our massage chairs provide the comfort and relaxation that your body is seeking. If you’re not sure what massage chair is best for you, we’re here and happy to help! It’s our goal to get you on the road to a happier, healthier you.What separates us from other massage chair stores? We’re more than a simple website and answer system. Massage Chair Store operates a full showroom, conveniently located in Seabrook, NH, less than an hour from Boston. Come experience our full selection today!

Is Massage Chair Store legit?

Massage Chair Store (massagechairstore.com) has a 4.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 60% of negative reviews; 27 of them were added in the last 12 months. Last updated 2026-08-24.

What people say

Bernie was super patient and…

Bernie was super patient and knowledgeable. It was clear that he wanted to make sure the chair was a good fit for me as much as I did. Looking forward to finding out!

Reply from Massage Chair Store2025-08-12

We're happy to hear that the experience was super helpful! We appreciate that our team member ensured the chair was a good fit. Thank you for your positive feedback; we value it!

Great service! Great product!

Love the Genki M380 chair (recommended by New York Times Wirecutter) that we ordered from massagechairstore.com. It works perfectly and provides the right massage experience. The website massagechairstore.com was easy to navigate and find the right products, details, and reviews. Great experience all around

Reply from Massage Chair Store2025-08-12

We're happy to hear that you are enjoying the Genki M380 chair! It's great to know that our website was helpful in finding the right massage chair for your needs. Thank you for sharing your positive experience with us.

We recently visited the Massage Chair…

We recently visited the Massage Chair store in Seabrook NH . Bernie Eppa was our salesman. He was friendly and more than accomodating to help us select a chair. He was extremely knowledgeable about the chairs and allowed us much time to experience each chair and offered helpful suggestions as to the best one for us.We bought a Kyoto chair that is FABULOUS. Thank you to Bernie for guiding us through the process so professionally. Love the Chair Dr. and Mrs. Warren J Becker

Reply from Massage Chair Store2025-08-12

We're happy to hear that you found the perfect chair! We appreciate your positive feedback regarding the professional guidance you received during your visit to our Seabrook store. We are so glad you are enjoying your Kyoto chair.

Exceptional Customer Relations

Bernard and the ability to have consistent customer service was the sole reason I ended up buying from Massage Chair Store. He followed up three times and convinced me to buy the chair I chose based on numerous factors but the main being price point and specifications and the customer service that comes with Massage Chair Store. I like being able to speak with a real person via phone rather than wasting my time on forms and AI. Thank You

Reply from Massage Chair Store2025-08-12

We appreciate you sharing your experience. It's great to hear that the consistent support and guidance you received helped you choose the perfect chair. We're glad you value speaking with a real person and thank you for your business.

Great Product. Worth every penny.

I am very happy with my message chair purchase. The product was delivered on time, was relatively easy to assemble and works great. The people I worked with at the company were exceptional. I enjoy being able to get a message whenever I feel like one. The sleep mode is extremely relaxing. I am thoroughly enjoying the chair and would recommend it to anybody.

Reply from Massage Chair Store2025-02-06

We are so glad to hear that you are enjoying your new chair! We appreciate your kind words about our product, our team, and your overall experience. We strive to provide our customers with the best possible experience and we are thrilled to hear that we have succeeded in your case.

Better than buying a new couch

I’m a family of four and we are all benefitting from it. At the end of our days and when i have the time I start my day e it.

Reply from Massage Chair Store2025-02-06

We're so glad to hear that your family is enjoying the benefits of our product. It's wonderful to know that it's helping you all, especially at the end of long days.

Very knowledgeable and supportive

Answered mNy questions. After 20 minutes of questions I ordered. I feel confident. We will see

Reply from Massage Chair Store2025-02-06

We appreciate you taking the time to share your experience. It's great to hear that you felt confident after our conversation. We're always here to answer any questions you may have.

Great chair

Great chair, got a great price. There was a domestic shipping shortage so it was delayed, but certainly not MSC fault

Reply from Massage Chair Store2025-02-06

We appreciate your kind words and are thrilled you're enjoying your new chair! We understand that shipping delays can be frustrating, and we strive to keep our customers informed throughout the process. Thank you for your understanding and for recognizing that these delays were beyond our control.

More than Expected

I worried about all the things that could go wrong including white glove service. Everything went better than expected. I bought the New York Times recommended unit as everyone else. The store upgraded me to M780 when they ran out of the M380. I use the chair almost everyday. It changed my golfing life. Highly recommend it.

Reply from Massage Chair Store2025-02-06

We're so glad to hear that your experience was positive and that you're enjoying your new chair. It's wonderful to know that it's made a difference in your golfing life. Thank you for sharing your feedback.

No communication

We purchased on 12/26, you took payment and confirmed that, and we've heard not one word since. Not good business. Communicate.

Reply from Massage Chair Store2025-02-06

We understand your frustration with the lack of communication. We value your business and apologize for the inconvenience this has caused. We are working to improve our communication processes and ensure that all customers receive timely updates.

First... Great chair and great company!

First... the chair is wonderful. Great chair, tons of options and worth every cent! Second- the service from Message Chair Store was excellent... from the white glove service delivery to the communication from Bernie! Everything was exactly as planned and no surprises. I love the Kyota Nokori M980. Solid build, great materials, wonderful options and give a good light massage and an excellent deep tissue if needed. Great store, great product and excellent service. Thanks! Steve

Reply from Massage Chair Store2025-02-06

We're thrilled to hear you're enjoying your new chair! It's wonderful to know you had a positive experience with our team, especially Bernie's communication and the white glove delivery service. We appreciate your kind words about the Kyota Nokori M980 and its features. We strive to provide excellent products and service, and your feedback is truly valued.

Great company to buy from

We ordered our chair late at night right before Christmas, it was white and delivered less than 10 days later. The gentleman who helped me and answered late made sure I received our promotion. Good company to buy from.

Reply from Massage Chair Store2025-02-06

We appreciate you taking the time to share your positive experience. We're glad you were able to find the perfect chair for your needs and that our team was able to assist you with your order.

kYOTA chair

Great experience with Bernie and the team from infinity massage chairs. The chair showed up on time and Bernie walked me through the install. Really great experience and have been using the chair daily.

Reply from Massage Chair Store2025-02-06

We're so glad to hear about your positive experience with Bernie and the team! We strive to provide exceptional customer service and are thrilled that you're enjoying your new chair. Thank you for sharing your feedback.

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