At MassageChairStore.com, we’re in the business of well-being. We believe in healthy bodies and healthy minds, and we believe it all starts with a commitment to you. Our massage chairs combine the very best in therapeutics and technology, providing a one-of-a-kind relaxation experience to promote overall health.We are proud to provide personalized one-on-one service for all of our customers through our massage chair experts, who have personally tested each chair we have in stock. Because the Massage Chair Store stands firm to its commitment to matching you with the chair that best suits your needs, we will assist you through the entire process.No matter what aches or pains plague you, we guarantee that our massage chairs provide the comfort and relaxation that your body is seeking. If you’re not sure what massage chair is best for you, we’re here and happy to help! It’s our goal to get you on the road to a happier, healthier you.What separates us from other massage chair stores? We’re more than a simple website and answer system. Massage Chair Store operates a full showroom, conveniently located in Seabrook, NH, less than an hour from Boston. Come experience our full selection today!
Is Massage Chair Store legit?
Massage Chair Store (massagechairstore.com) has a 4.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 60% of negative reviews; 27 of them were added in the last 12 months. Last updated 2026-08-24.
We attempted to purchase a chair through another provider but the delivery personnel they used refused delivery twice because it was on the second floor,(without even trying). I reached out to The Massage Chair Store and the agent, Bernie, made sure there were three delivery persons who had absolutely no problem/difficulty moving the chair. Bernie made the experience, with The Massage Chair Store, wonderful from start to finish and we love our chair.
Reply from Massage Chair Store2025-02-06
We appreciate you taking the time to share your experience. We're thrilled to hear that Bernie provided such excellent service and ensured a smooth delivery process. We strive to make every customer's experience positive, and we're glad that you're enjoying your new chair.
I really liked dealing with this company. In fact I accidentally pulled up a similar named company on Google and placed my order. I had been in communication with massagechairstore.Com for weeks. When I realized what I had done, I canceled the order and placed it with massagechair.com. The chair was delivered. There was an issue with one of the airbags not being connected in a service technician was sent out and remedy the problem quickly all in all I highly recommend this company and the product. I love the chair. Also, they have great communication and follow up.
Reply from Massage Chair Store2025-02-06
We appreciate you taking the time to share your positive experience. We're thrilled to hear that you're enjoying your new chair and that our team was able to resolve the issue with the airbag promptly. We strive to provide excellent customer service and are glad you found our communication and follow-up helpful.
Hello,
This review is based on my own experience, and it’s 100% true and unpaid; it’s simply my personal confession:
1 - Life is too short to fully express how grateful I am for purchasing this massage chair called the Kyota Kokoro M888 4D, backed by the incredible company Infinity. I’ve wanted a massage chair like this my whole life, until one day, I went to 72 Stard Rd, Seabrook, NH 03874, to see and try out some of the chairs they have. I definitely chose this one because of the price, quality, and comfort. The showroom manager, Bernard Appa, attended to me in such a special, professional, and friendly manner that it felt like we had known each other for 100 years.
I was able to get the chair without a single dollar down by applying with the financing company Affirm, and now I’ll be making comfortable monthly payments. So there are no excuses to say, “I can’t buy it” because the financing is flexible to fit your needs.
I bought the chair as a birthday gift for my wife, and they delivered it on her birthday. She and my 13-year-old daughter are incredibly happy and comfortable with all the massage options that this Kyota Kokoro M888 chair offers. You can also look it up on YouTube to see more features of the chair.
Now, I have less stress, feel less tired, more relaxed, and, above all, happier to have met Bernard Appa, who helped me with all my questions to purchase my dream of living a longer, healthier life, both mentally and physically. Thank you, many thanks to Infinity, Kyota Kokoro, and Bernard! I almost forgot to say that you won’t regret investing in the peace this chair provides mentally, and finally, for the full range of massage options it offers. Try it, and you’ll see I’m not lying 👍
Reply from Massage Chair Store2025-02-06
We're so happy to hear about your positive experience with the Kyota Kokoro M888 4D massage chair and the exceptional service you received from Bernard. It's wonderful to know that you're enjoying the benefits of the chair and that it's bringing you and your family so much happiness and relaxation. We appreciate you taking the time to share your story and your gratitude.
Bernie was really great to work with, he was quick with his responses and helped fix a small problem with the chair and under 24 hours after I received it! Very impressive customer service and fair pricing for good value.
Reply from Massage Chair Store2025-02-06
We are thrilled to hear about your positive experience with Bernie. We strive to provide exceptional customer service and are happy to know that Bernie was able to assist you promptly and resolve the issue with your chair. We appreciate your kind words and your recognition of our fair pricing.
The communication was clear and responses were quick! Shipping was efficient. Seller even worked with us to upgrade our chair! Pleasant, friendly customer service.
Reply from Massage Chair Store2025-02-06
We are thrilled to hear about your positive experience! It's wonderful to know that you found our communication clear and our shipping efficient. We are also happy to hear that we were able to work with you to upgrade your chair. We strive to provide excellent customer service and appreciate your kind words.
What made the experience unforgettable was the knowledge of the sales person Rick.
Rick was very patient with all the questions I had to make sure that I picked the correct chair.
The other thing was how they took care of my brother when he bought a refurbished chair. I was so impressed with what they did for him. That’s why I bought it from the massage chair store versus a big box store.
I use my chair every day and I have never felt better physically and mentally.
The delivery was on time, the quality of the chair is incredible and the price was very fair. I was impressed they delivered the chair out of state.
I truly believe everyone should own a chair like this.
thank you
Sheila
Reply from Massage Chair Store2025-02-06
We are thrilled to hear about your positive experience! It's wonderful to know that you are enjoying your new chair and that it is making a positive impact on your well-being. We are also happy to hear that you were impressed with the service you received from Rick and the care that was extended to your brother. We strive to provide excellent customer service and we are grateful for your kind words.
Very helpful with my questions,and with not being able to purchase in person,made me feel comfortable in my purchase..
Reply from Massage Chair Store2025-02-06
We appreciate you taking the time to share your positive experience. We're glad you found our team helpful and that we were able to make your purchase feel comfortable.
Very efficient experience. Knowledgeable sales staff, and good prices. The chair arrived undamaged.
Reply from Massage Chair Store2025-02-06
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent customer service and are glad you found our sales staff knowledgeable and our prices competitive. We're also happy to hear that your chair arrived in perfect condition.
I have own a massage chair for 10-15 years. Finally decided to invest in a high quality one. Bought a Kyota Kokoro M888 from Infinity. Worth every penny spent. Customer Service has been quick respond and service is prompt and very efficient. Had minor noise problems but were resolved in very short time. Enjoying it the max. Sometimes feel guilty about sitting it too long. In a 20 minute massage constantly puts me to sleep easily. Definite would recommend to all.
Reply from Massage Chair Store2025-02-06
We are thrilled to hear you are enjoying your new massage chair! It's wonderful to know that you're finding it so relaxing and beneficial. We appreciate your kind words about our customer service and the prompt resolution of the minor noise issue. We are committed to providing our customers with the best possible experience.
I have been under the care of chiropractors for 37 years. It began after an almost fatal car wreck in 1978. But now, I believe those days are over. Since I got my Kyota Yutaka M898 4D Massage Chair from Massage Chair Store, I have been refreshed beyond description and I am able to do things that I haven't done for years. This chair has features that I never dreamed possible. It truly is remarkable. Thank you to all of the staff, I couldn't be more pleased !!!
Reply from Massage Chair Store2025-02-06
We're so happy to hear that you're enjoying your new massage chair! It sounds like it's making a real difference in your life. We're proud to offer products that can help people feel better and live more comfortably.
Bernie was awesome. He patiently explained all the features on various chairs to help me pick the best one for our needs. Great customer service!
Reply from Massage Chair Store2025-02-06
We're so glad to hear you had a positive experience! We strive to provide excellent customer service and it's wonderful to know that Bernie went above and beyond to help you find the perfect chair.
We have not received our chair yet. I will update this review after we do. However, the purchase process was amazing. I spoke with Bernie Eppa. He was informative and cordial. Although I was anxious to purchase a chair, he wanted to ensure we had all the info we needed first. I truly appreciate his time and patience with me. My husband and I were on the phone with him for over a half hour. We never felt rushed or pressured. It was an excellent purchase experience. Thank you Bernie, and thank Massage Chair Store.
Reply from Massage Chair Store2025-02-06
We appreciate your kind words about your purchase experience. We understand your eagerness to receive your chair and will be sure to keep you updated on its status. We are so glad you had a positive experience with Bernie. He is a valuable member of our team and we are proud of his commitment to providing exceptional customer service.
The group as well as the product have performed exactly as we expected. Massage Chair's team walked us through and sent us videos prior to receiving so that we knew what to do when our chair arrived.
Reply from Massage Chair Store2025-02-06
We appreciate you taking the time to share your positive experience. We're thrilled to hear that the product met your expectations and that our team provided helpful support.
The best massage chair information I've ever received.
I have been researching massage chairs for almost three months after a visit to a massage chair store while on vacation. I have sat in and tested many different brands of chairs and finally got a chance to test the Infinity chairs at a Costco Road Show event after learning that Infinity also makes the Kyota line of chairs. I very much enjoyed the Infinity chairs so I went to this website and initiated a chat to learn what the differences between the Infinity and Kyota lines were.
Both Richard (chat) and Ryan (call) were extremely helpful and I ended up chatting with Ryan on the phone for almost half an hour. At no point was I pressured to buy and he answered all of my questions with a level of honesty that I've honestly never experienced at any of the massage chair places I've visited. I ended our call to chat with my wife about what I had learned, but even when I was ending our call, there was no pressure to purchase. After speaking with my wife and confirming our massage requirements, I called back, chatted with Ryan for another ten minutes and purchased the Kyota Nokori M980.
I can't say for certain yet how the chair will be, as it will be delivered in 3 weeks, but my experience with MassageChairStore.com was absolutely superb and I will recommend this place to everyone I speak to about massage chairs.
Reply from Massage Chair Store2025-02-06
We are thrilled to hear about your positive experience with our team. We appreciate you taking the time to share your journey in finding the perfect massage chair. We are committed to providing our customers with the information and support they need to make informed decisions, and we are glad that Richard and Ryan were able to assist you. We look forward to hearing about your experience with the Kyota Nokori M980 once it arrives.
Everyone was very helpful from start to finish. I wasn’t sure what to expect because many companies say they care about their customers and the service they get, but you guys definitely mean what you say.
Reply from Massage Chair Store2025-02-06
We appreciate your kind words and are thrilled to hear that you had a positive experience. It's wonderful to know that our team was able to provide you with the support you needed. We strive to deliver exceptional customer service and are delighted that our efforts were recognized.
Sale person was helpful and interested in getting what we wanted.
Reply from Massage Chair Store2025-02-06
We're so glad to hear that you had a positive experience with our sales team. We strive to provide our customers with the best possible service and it's great to know that we were able to meet your needs.
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