Nicole was very helpful
Nicole was very helpful. He sent my boarding passes quickly and he was friendly. Feedback for the company, please send customers email periodically to let us know what the next steps are and what yo look for in our email. My flight is scheduled for tomorrow morning and I hadn't received any information as to boarding passes or when I'll receive them. I called last week because I hadn't heard anything and the customer service rep stated I would receive my boarding passes 24 hrs prior to boarding but I hadn't seen anything so that's why I called again. Please refine your communication process for more effective experience for us.