They are cheating- Charged me DIM for Pickup too.
Feels like a scam. My experience with ShipToBox has been extremely frustrating, and I feel completely misled by its fees and the way my shipments were handled. I paid $127 for pickup service, although the combined actual weight of my items was only 85 lb. I sent three parcels: two through FedEx and one through another carrier. The original tracking records clearly state each parcel’s weight. However, after ShipToBox received them, it recorded 140 lb for a TV that weighed only 36 lb according to the prior tracking, and 50 lb for a computer monitor that weighed only 30 lb according to FedEx tracking. I supplied prepaid shipping labels and had already paid FedEx based on the dimensional/volumetric weight. ShipToBox then charged dimensional weight again for its pickup service. This means I am being charged twice for dimensional weight. ShipToBox says the billable weight is whichever is greater—actual or dimensional weight—and gives the formula: Length × Width × Height (in inches) ÷ 139 But that appears to apply to its SHIPPING SERVICE only. I had already paid FedEx for shipping based on dimensional weight. ShipToBox lists pickup as $10 + $0.50 per lb, but does not clearly state whether the pickup charge is based on actual weight or volumetric weight. I reasonably expected pickup to be charged on actual weight when I was already paying FedEx for dimensional weight. All three boxes remained there for three days or less, yet I was charged $127. It also took more than 60 hours for my packages to be checked into my account. Customer service agreed that the there is problem, but the concerned team has still not provided a resolution. I am waiting for their reply; otherwise, I will dispute the charge with my bank. I strongly recommend not to use there service because they charge way too high. I will update the review and rating if i found any resolution.