Unlimited shopping and shipping experience. We buy for you, sales tax free, and ship to you.
Written by the business, not verified by us.
Is ShipToBox legit?
ShipToBox (shiptobox.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 78% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-25.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support staff for being extremely helpful, professional, and patient throughout the entire shipping process, ensuring all inquiries are answered promptly. Consumers also note that packages arrive quickly and securely to destinations worldwide, making international delivery remarkably smooth and very reliable.
Some reviewers were not happy with unexpected customs duties and extra shipping fees that lacked clear and transparent price breakdowns during checkout. A few customers also mentioned encountering frustrating challenges when trying to sign up for accounts and dealing with unresponsive or unhelpful support agents.
Auto-generated from all reviews of this business. For reference only.
Feels like a scam. My experience with ShipToBox has been extremely frustrating, and I feel completely misled by its fees and the way my shipments were handled.
I paid $127 for pickup service, although the combined actual weight of my items was only 85 lb.
I sent three parcels: two through FedEx and one through another carrier. The original tracking records clearly state each parcel’s weight. However, after ShipToBox received them, it recorded 140 lb for a TV that weighed only 36 lb according to the prior tracking, and 50 lb for a computer monitor that weighed only 30 lb according to FedEx tracking.
I supplied prepaid shipping labels and had already paid FedEx based on the dimensional/volumetric weight. ShipToBox then charged dimensional weight again for its pickup service. This means I am being charged twice for dimensional weight.
ShipToBox says the billable weight is whichever is greater—actual or dimensional weight—and gives the formula:
Length × Width × Height (in inches) ÷ 139
But that appears to apply to its SHIPPING SERVICE only. I had already paid FedEx for shipping based on dimensional weight. ShipToBox lists pickup as $10 + $0.50 per lb, but does not clearly state whether the pickup charge is based on actual weight or volumetric weight. I reasonably expected pickup to be charged on actual weight when I was already paying FedEx for dimensional weight.
All three boxes remained there for three days or less, yet I was charged $127. It also took more than 60 hours for my packages to be checked into my account.
Customer service agreed that the there is problem, but the concerned team has still not provided a resolution. I am waiting for their reply; otherwise, I will dispute the charge with my bank.
I strongly recommend not to use there service because they charge way too high.
I will update the review and rating if i found any resolution.
Thanks to Emy as she helped me in filling and submitting required docs. & info. since it was my first experience using forwarding services company. She was responding to my clarification massages within short time. As well, the workers in ShipToBox did a great job in consolidating several items into one box in a professional way and not causing damages to the products. Definitely I will use this service again and again as long as they keep their professionality and competitive prices.
Hello Rafael,
Thank you so much for your kind words! We’re delighted to hear that you were happy with our communication and service. We truly appreciate your support and look forward to assisting you again! 😊
Thank you,
Customer Service Team
I had just signed up as a new client and had some questions. My chat request was answered immediately by Adam who was able to assist me on the spot
Reply from ShipToBox2026-08-11
Hello Bert,
Thank you for your kind feedback! We’re happy to hear that Adam was able to assist you quickly and answer your questions. We truly appreciate your trust and look forward to serving you! 😊
Thank you,
Customer Service Team
I just signed up and had a great chat with Max from customer service who clearly explained the way their company works. Will be trying it out now and check in in the next few weeks to let you all know my experiece. But for now it all seems legit and well organized
Reply from ShipToBox2026-08-11
Hello Ludo,
Thank you for your kind review! We’re glad Max was able to clearly explain how everything works. We appreciate your trust and look forward to assisting you with your first shipment! 😊
Thank you,
Customer Service Team
I have been using ShipToBox to shop from the US, and the experience has been flawless. As an international customer, it is always a headache dealing with retailers that don't ship overseas, but ShipToBox solved that problem immediately by giving me a US address to use.
The package consolidation feature is a lifesaver; I can shop from multiple stores and have everything sent to one place, saving a ton on international shipping fees. They partner with top carriers like FedEx and DHL, so my packages are always delivered quickly and securely to my doorstep.
A special shoutout to Max from the support team, who went above and beyond to help me when I had a question about my shipment. He was incredibly responsive, patient, and made sure every detail was taken care of. It's rare to find such personalized and caring support these days.
If you want an easy, hassle-free way to shop US stores from abroad, I highly recommend ShipToBox!
Reply from ShipToBox2026-08-11
Hello Ghazi ,
Thank you so much for your wonderful and detailed review! We’re thrilled to hear that you’re enjoying our consolidation service and had such a great experience with Max. We truly appreciate your trust, support, and recommendation! 😊
Thank you,
Customer Service Team
Your team is the best. I have a great experience chating with Alex. Your team is very supportive.
Reply from ShipToBox2026-08-10
Hello Mahmoud
Thank you so much for your kind words! We’re delighted to hear that you had a great experience with Alex and found our team supportive. We truly appreciate your trust and support! 😊
Thank you,
Customer Service Team
I had a great experience speaking with Adham. He was very helpful, professional, and answered all of my questions. He explained the entire shipping process clearly and made everything seem easy to understand. It was a pleasure speaking with him. Thank you, Adham, for your excellent customer service!
Reply from ShipToBox2026-08-10
Hello Hashim,
Thank you so much for your wonderful feedback! We’re delighted to hear that Adham provided helpful and professional service and made the shipping process easy to understand. We truly appreciate your kind words! 😊
Thank you,
Customer Service Team
Customer service is excellent! I was having some trouble with new payment information and making payments and the customer support team was always available through whatsapp or chat. I have talked to Lilly and she was very professional and had so much patience with me and gave me excellent support, I highly recommand their service!
Reply from ShipToBox2026-08-10
Hello Mareike
Thank you so much for your kind review! We’re glad Lilly and our team were able to assist you with your payment and make the process easier. We truly appreciate your recommendation and support! 😊
Thank you,
Customer Service Team
Greatest customer service by Nova, who was going extra miles for my best options. Thank you very much Nova!
Reply from ShipToBox2026-08-10
Hello Zsuzsa ,
Thank you so much for your kind words! We’re thrilled to hear that Nova went the extra mile to find the best options for you. We truly appreciate your support! 😊
Thank you,
Customer Service Team
Excellent service from every one, especially Max that assisted me a few times, great stuff!! You guys rock 👏🏻👏🏻👏🏻👏🏻
Reply from ShipToBox2026-08-10
Hello Anton ,
Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a great experience with our team, especially Max. We truly appreciate your support! 👏🏻😊
Thank you,
Customer Service Team
I wanted to order a T-shirt from the US, but the retailer wouldn’t accept my UK billing address. After searching online for a solution, I came across Ship To Box.
I’ve used a similar forwarding service before when I’ve had trouble getting items shipped from the US, but I’d never used one where the company purchases the item on your behalf before forwarding it to the UK.
The whole process was straightforward and easy to use. The staff were very helpful throughout, with excellent communication from start to finish. They regularly checked in to see if I had any questions or needed any assistance, which made the experience even better.
Overall, I’d happily use Ship To Box again and would recommend the service to anyone in a similar situation.
Reply from ShipToBox2026-08-10
Hello Christie,
Thank you so much for your kind and detailed review! We’re glad you had a smooth experience with our BuyForMe service and our team. We truly appreciate your trust and recommendation! 😊
Thank you,
Customer Service Team
Emmy was incredibly precious and helpful in guiding through the website. Now waiting the order but so far the best!
Reply from ShipToBox2026-08-10
Hello Albi ,
Thank you so much for your kind words! We’re delighted to hear that Emmy was helpful and made the process easy for you. We truly appreciate your trust and hope you enjoy your order! 😊
Thank you,
Customer Service Team
The agent(Hossam) is very friendly and helpful. He patiently guided me through every step. Highly recommended.
Reply from ShipToBox2026-07-22
Hello Jasim,
Thank you for your wonderful review! We're delighted to hear that Hossam provided you with friendly and helpful support. We'll be sure to share your kind words with him. We truly appreciate your recommendation and look forward to serving you again! 😊
Thank you,
Customer Service Team
A fast and cooperative staff, especially Mrs. Asmaa, who follows up on matters with dedication and sincerity.
Reply from ShipToBox2026-08-10
Hello MUSSTAFA,
Thank you so much for your kind words and positive feedback! We’re delighted to hear that you had a great experience with our team, especially Mrs. Asmaa. We truly appreciate your trust and support, and we look forward to serving you again! 😊
Thank you,
Customer Service Team
Ship to Box made shipping MacBooks from the US to Kuwait completely painless. I used their tax-free state pincode for the US forwarding address, which saved me a significant chunk on sales tax right off the bat — a real difference when you're buying Apple products. My packages arrived at their warehouse quickly, and their team handled the international forwarding to Kuwait smoothly from there.
What stood out most was the reliability. The MacBooks were packed and protected properly, arrived in perfect condition, and the whole process was transparent — I always knew where my shipment was. Communication was responsive whenever I had a question, and the pricing was fair with no surprise fees at the end.
If you're in Kuwait (or anywhere in the GCC) and want to buy from US stores without overpaying on tax or worrying about whether your electronics will make it safely, Ship to Box is the way to go. Highly recommended — I'll definitely be using them again for future purchases. Mohamed Sisi, was responsive and also gave a discount, plus added some amount as a starting bonus. A 5 star experience.
Reply from ShipToBox2026-07-22
Hello Noor ,
Thank you for your fantastic review!
We're delighted to hear that you had such a smooth experience shipping with us.
We'll be sure to share your kind words with Mohamed Sisi. We truly appreciate your recommendation and look forward to assisting you with your future purchases! 😊
Thank you,
Customer Service Team
Excellent experience with ShipToBox. Adam guided me through the entire registration and KYC process, clearly explained all the services, and even helped me sort out a technical issue that was entirely my own fault, all with patience and professionalism. The support made everything simple and stress-free. Highly recommend. Looking forward to using the service.
Reply from ShipToBox2026-07-22
Hello Ed Fancy,
Thank you for your wonderful review!
We're thrilled to hear that Adam made your registration and verification process smooth and stress-free.
We'll be sure to share your kind words with him.
We truly appreciate your recommendation and look forward to serving you! 😊
Thank you,
Customer Service Team
The repacking service itself works, but the customer service and pricing transparency aren’t great. I constantly felt like I had to pry just to get basic information, like finding out my invoice included a $60 'remote area' fee that wasn't clearly broken down.
Another issue was the support. They were the ones who offered me a discount, but then they ignored my messages for hours when I asked them to actually apply it. When they finally replied, the grand 'discount' was a measly $5.
Great company they have the best costumer service who helped me get to know everything special thanks to adham who helped me through out the process to know about the services i advice to work with this company to get anything from USA
Reply from ShipToBox2026-07-22
Hello Israa,
Thank you for your wonderful review!
We're delighted to hear that you had a great experience with our customer service. We'll be sure to share your kind words with Adham.
Thank you for your recommendation—we truly appreciate your support and look forward to serving you again! 😊
Thank you,
Customer Service Team
Hello Caner,
Thank you for your kind review!
We're delighted to hear that you found our team helpful and knowledgeable.
We truly appreciate your support and look forward to serving you again! 😊
Thank you,
Customer Service Team
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