Unlimited shopping and shipping experience. We buy for you, sales tax free, and ship to you.
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Is ShipToBox legit?
ShipToBox (shiptobox.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 78% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-25.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support staff for being extremely helpful, professional, and patient throughout the entire shipping process, ensuring all inquiries are answered promptly. Consumers also note that packages arrive quickly and securely to destinations worldwide, making international delivery remarkably smooth and very reliable.
Some reviewers were not happy with unexpected customs duties and extra shipping fees that lacked clear and transparent price breakdowns during checkout. A few customers also mentioned encountering frustrating challenges when trying to sign up for accounts and dealing with unresponsive or unhelpful support agents.
Auto-generated from all reviews of this business. For reference only.
Being first time user for this service Adham was very helpful in guiding me to each and every step I needed to know..
It is very important to to have agents like Adham who can make difficult thing very easy for he knows what this service is all about
Reply from ShipToBox2025-10-15
Hello Jamal
Thank you for the wonderful feedback! We're so glad that Adham was able to guide you through the process with professionalism and care. We truly appreciate your support!
Thank You
Customer Service Team
Customer support was Great! Agent Adham was very helpful and patient with me even when i was being annoying. Great service overall, easy-to-use and straightforward.
Reply from ShipToBox2025-10-15
Hello Hasan
Thank you for the wonderful feedback! We're so glad that Adham was able to guide you through the process with professionalism and care. We truly appreciate your support!
Thank You
Customer Service Team
The agent, Adham, was really honest and helpful with a great guide to what I should do. This just made my experience beyond great.
Reply from ShipToBox2025-10-15
Hello Nema
Thank you for the wonderful feedback! We're so glad that Adham was able to guide you through the process with professionalism and care. We truly appreciate your support!
Thank You
Customer Service Team
I just talked to their support representative, Adma. A very supportive, friendly and cooperative agent. She knows how to do a job better way.
Reply from ShipToBox2025-11-24
Hello Omer
Thank you for your feedback! We’re glad to hear that Adma provided supportive, friendly, and professional assistance. We truly appreciate your kind words and look forward to serving you again!
Thank you
Customer Service Team
i trust your company through Mr
Adham Mohammed 🌹🌹🌹🌹
Reply from ShipToBox2025-10-15
Dear Wail,
Thank you so much for your feedback! We’re glad to hear you had a very good experience with us, especially with Adham and that our support staff left such a strong impression. We strive to be not just helpful, but knowledgeable and attentive in everything we do.
Your words mean a lot, and I’ll be sure to pass this onto the team—they’ll be happy to know they made a difference.
Thanks again for choosing ShipToBox. We look forward to serving you again soon!
Warm regards,
The ShipToBox Team
Dear Jasser,
Thank you so much for your feedback! We’re glad to hear you had a very good experience with us, and that our support staff left such a strong impression. We strive to be not just helpful, but knowledgeable and attentive in everything we do.
Your words mean a lot, and I’ll be sure to pass this onto the team—they’ll be happy to know they made a difference.
Thanks again for choosing ShipToBox. We look forward to serving you again soon!
Warm regards,
The ShipToBox Team
I shipped through them,
they were very cooperative and fast.
Adham is an excellent and very helpful employee.
I will be making more shipments through them soon.
Reply from ShipToBox2025-10-15
Dear Raghad,
Thank you so much for your feedback! We’re glad to hear you had a very good experience with us, and that our support staff left such a strong impression. We strive to be not just helpful, but knowledgeable and attentive in everything we do.
Your words mean a lot, and I’ll be sure to pass this onto the team—they’ll be happy to know they made a difference.
Thanks again for choosing ShipToBox. We look forward to serving you again soon!
Warm regards,
The ShipToBox Team
Dear lithe,
Thank you so much for your feedback! We’re glad to hear you had a very good experience with us, and that our support staff left such a strong impression. We strive to be not just helpful, but knowledgeable and attentive in everything we do.
Your words mean a lot, and I’ll be sure to pass this onto the team—they’ll be happy to know they made a difference.
Thanks again for choosing ShipToBox. We look forward to serving you again soon!
Warm regards,
The ShipToBox Team
Overall a very good experience and the support staff are so freaking and knowledgeable
Reply from ShipToBox2025-09-26
Dear Tarek,
Thank you so much for your feedback! We’re glad to hear you had a very good experience with us, and that our support staff left such a strong impression. We strive to be not just helpful, but knowledgeable and attentive in everything we do.
Your words mean a lot, and I’ll be sure to pass this onto the team—they’ll be happy to know they made a difference.
Thanks again for choosing ShipToBox. We look forward to serving you again soon!
Warm regards,
The ShipToBox Team
Customer service representative Adham Al-Adham is a professional and responsive person who helped me with the American shipment.
Reply from ShipToBox2025-09-26
Dear عناية,
Thank you so much for your kind words! We’re delighted to hear that Adham Al‑Adham was able to provide you with professional and responsive support for your American shipment.
It’s feedback like yours that motivates our whole team. We’ll be sure to share your praise with Adham — he’ll be thrilled.
If there’s ever anything else you need, we’re here to help.
Warm regards,
The ShipToBox Team
Fake reviews.
dealing with Arabs who lives in not their countries is the worst decision you will ever make . not saying all Arabs but those who are bunch of scammers running forwarders services.
an another advice STAY AWAY from especially that called fishisfast
Reply from ShipToBox2025-09-27
Dear Aniceman,
We’re sorry to hear about your negative experience and take all feedback seriously. At ShipToBox, we are committed to providing transparent, trustworthy service to all our customers regardless of background or location.
We value honesty and integrity above all and stand by the quality and professionalism of our entire team. If there was any misunderstanding or issue during your experience, we encourage you to contact us directly so we can address your concerns personally and work toward a resolution.
Thank you for your feedback.
Sincerely,
The ShipToBox Team
I have used two years ago this service to send one very small Package from USA to Italy I have paid more than $100 YOU ARE ONLY ROBBERS !!!!
Reply from ShipToBox2025-09-27
Dear AUDIOVIDEO,
Thank you for sharing your feedback. We’re sorry to hear that you felt our pricing was not aligned with your expectations. At ShipToBox, we strive to offer competitive rates while providing reliable and efficient shipping solutions worldwide.
Shipping costs can vary based on factors like package size, weight, destination, and the shipping options selected. If you’d like, we’re happy to review your past shipment details and discuss how we can better meet your needs in the future.
Please feel free to reach out to our customer support team anytime—we’re here to help.
Sincerely,
The ShipToBox Team
On the 30th of July 2025 at approximately 9:55 AM New York time, I spoke with agent 02 over live chat to enquire if Ship To Box delivers class 9 dangerous goods. I was told no, so I ended the conversation. Afterwards I questioned myself if agent 02 really knew what a class 9 dangerous good was, so, I returned to the chat to ask. As soon as it connected, I was presented with agent 07, who immediately disconnected me. This looked like they didn't want to do business with me, but I give Ship To Box the benefit of the doubt that perhaps I just had a crap agent, so I connected again and was once again presented with agent 02, who would then not answer me when I queried if he knew what a class 9 dangerous good was.
A class 9 dangerous good is, for example, a can of deodorant - an aerosol.
I looked up prohibited items on the websites of the couriers that Ship To Box uses, and they state they do handle class 9 dangerous goods, so, Ship To Box is just a really crap mail forwarding company. Not just because their customer service is rude, but also because the company is weak in knowledge and capability.
Reply from ShipToBox2025-07-02
Dear Nikolas,
Thank you for sharing your detailed feedback. We sincerely regret for that.
Regarding your inquiry about Class 9 dangerous goods such as aerosols: We’d like to clarify that, as outlined in our company’s Terms and Conditions—as well as those of our shipping carriers "DHL, Fedex, ..."—aerosol products are classified as hazardous materials and are prohibited from being shipped. This policy is in place to ensure compliance with safety regulations and to avoid any risk during transit.
We understand your frustration, especially given the complexity of shipping regulations, and we truly apologize for any confusion or inconvenience caused. Your feedback is important to us.
Thank you again for bringing this to our attention.
Best regards,
Customer Support Team
Hello Mohamed
Thank you for the wonderful feedback! We're so glad that Adham was able to guide you through the process with professionalism and care. We truly appreciate your support!
Thank You
Customer Service Team
شكرا لك سيد ادهم خدمة عملاء شركة شيب توبوكس ممتازة
Reply from ShipToBox2025-06-20
Hello Abdessamad
Thank you for the wonderful feedback! We're so glad that Adham was able to guide you through the process with professionalism and care. We truly appreciate your support!
Thank You
Customer Service Team
Hello azeddin
Thank you for the wonderful feedback! We're so glad that Adham was able to guide you through the process with professionalism and care. We truly appreciate your support!
Thank You
Customer Service Team
I would like to Quick and Efficient Help from Nour"express my appreciation…
I would like to express my appreciation for the excellent support I received from Nour. He was professional, attentive, and very helpful. His clear communication and willingness to assist made the experience smooth and positive. Thank you, Nour, for your outstanding service!
Reply from ShipToBox2025-06-14
Dear Wisam,
Thank you so much for taking the time to share your kind words! We're thrilled to hear that Nour was able to provide you with such excellent support. It’s always our goal to ensure that every customer feels valued and well taken care of, and we’re happy that Nour’s professionalism and communication made a positive impact on your experience.
We’ll be sure to pass along your appreciation to him—he’ll be delighted to hear your feedback!
Thanks again for your review, and we look forward to serving you in the future.
Thank you
Customer service Team
Trusted website,Very professional staff ,helpful people I dealt with Ms Rana Mamdouh and Mr Mohammed Al Sisi
Reply from ShipToBox2025-06-14
Hi Zaman,
Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience with us. It's great to know that Ms. Rana Mamdouh and Mr. Mohammed Al Sisi were able to assist you professionally and helpfully. We’re proud of our team and appreciate your recognition of their efforts.
Your feedback means a lot to us, and we look forward to continuing to provide you with top-notch service in the future!
Best regards,
Customer service team
Brilliant service, Mohamed, Hosam and Max supported me along every step of the way. The website can be simplified further to make it easier. Rest assured, I had a very positive experience with their team.
Reply from ShipToBox2025-06-14
Dear Samia,
Thank you so much for your fantastic review! We're thrilled to hear that Mohamed, Hosam, and Max were able to support you every step of the way. We pride ourselves on providing excellent customer service, and it’s great to know our team met your expectations.
We also appreciate your feedback about the website. We're always looking for ways to improve the user experience, and we’ll definitely take your suggestion into consideration as we continue to refine our site.
Thank you again for sharing your positive experience with us, and we look forward to assisting you again in the future!
Best regards,
Customer service Team
I had been looking for a package forwarder that ships perfumes to my country. A lot of other big name mail forwarders would appear on my google search and I’d be met with the disappointment that they were a restricted item. Until one day, Shiptobox, came across my Google search. Mind you, ChatGPT didn’t even suggest these guys to me. I checked their website, and conveniently, had a chat-box that I could use to speak live to an agent of theirs. 24/7 chat. I enquired and what do you know, they said they could ship perfumes. So I went ahead and opened an account. A little nervous as well. It’s normal when you’re about to sign up for a company that you haven’t really heard of.
After creating my account, I went ahead and started ordering a few items to the US address provided by Shiptobox. I don’t know if it’s just me but these people were quick to log the items I ordered into my account when they arrived. Weight, dimensions, all the details. They charged $2 for high quality photos for each item (which would be okay if you had ordered an expensive item), which I did select, and the photos were in HD. Crystal clear. Their competitors charge $10 and upwards for a HD photo. After I was happy with everything, I put in my shipping request, and got a personal message by Hossam on WhatsApp letting me know that they had prepared my shipment and it was ready to be paid for. Hossam has really made the experience great for me. He messaged me from the getgo right after I created my account which was a nice touch. Shipping costs are really good. This is my first time using them, but I’ve been so happy this whole experience, and I can’t wait to receive my package!
Reply from ShipToBox2025-05-26
Hello Genesis
Thank you so much for sharing your detailed experience! We’re thrilled to hear you’re happy with our service and support. Looking forward to helping you with many more shipments!
Thank You
Customer Service Team
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