Unlimited shopping and shipping experience. We buy for you, sales tax free, and ship to you.
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Is ShipToBox legit?
ShipToBox (shiptobox.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 78% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-25.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support staff for being extremely helpful, professional, and patient throughout the entire shipping process, ensuring all inquiries are answered promptly. Consumers also note that packages arrive quickly and securely to destinations worldwide, making international delivery remarkably smooth and very reliable.
Some reviewers were not happy with unexpected customs duties and extra shipping fees that lacked clear and transparent price breakdowns during checkout. A few customers also mentioned encountering frustrating challenges when trying to sign up for accounts and dealing with unresponsive or unhelpful support agents.
Auto-generated from all reviews of this business. For reference only.
Relatively new to ShipToBox and so unbelievably pleased with my experience! They are efficient, reliable and available at all times to answer any queries I have. In particular, Nour goes above and beyond to ensure my questions are answered quickly and efficiently. The Customer Service truly is next level.
Reply from ShipToBox2025-11-24
Hello John & Juliette
Thank you for your kind feedback! We’re thrilled to hear that your experience with ShipToBox has been so positive. Nour and the entire Customer Service team will be delighted to know they made such a difference. We truly appreciate your trust and look forward to serving you again!
Thank you
Customer Service Team
Mohammed and Ayman were very helpful in arranging for my shipments to be shipped abroad. They even offered me a discount because my shipments are in large quantities which was very nice of them! Highly recommended.
Reply from ShipToBox2025-11-24
Hello Firas
Thank you for your wonderful feedback! We’re glad Mohammed could assist you with your shipments and provide a discount for your large orders. We truly appreciate your recommendation and look forward to serving you again!
Thank you
Customer Service Team
Adham was great - very helpful and answered my questions.
Reply from ShipToBox2025-11-24
Hello Zaneh
Thank you for your feedback! We’re glad Adham was able to help and answer all your questions. We look forward to serving you again!
Thank you
Customer Service Team
Positive feedback:
1) Great customer service
2) Fast repacking and shipping
3) Shipping rates
Negative feedback:
1) No Paypal as a method of payment
2) No possibility to cancel the registered debit/credit card if not through the customer service
3) Complicated method to add a debit/credit card
4) Old fashioned website
If they will improve these aspects, this service would be the best.
Reply from ShipToBox2025-11-24
Hello Chris
Thank you for your feedback! 💙
We’re glad you’re happy with our service, fast shipping, and rates. We also appreciate your suggestions regarding payment options and website usability and will share them with our team for improvement.
Thank you
Customer Service Team
I spoke to Luka on the online chat, I am new here and they were able to answer all my questions.
Reply from ShipToBox2025-11-13
Hello Tina
Thank you for your feedback! 💙
We’re glad Luka could assist you and answer all your questions. Welcome to ShipToBox, and we look forward to serving you again!
Thank You
Customer Service Team
Again thank you shiptobox for your generous and thoughtful service especially someone by the name of Max is like this person is very bless to make clients happy always replying quickly and answering all my questions. All I could say is this company is worth giving a try again I give you 5*****.
Reply from ShipToBox2025-11-13
Hello Paula
Thank you so much for your kind words and 5-star review! 🌟
We’re really happy to hear that you’re satisfied with our service, and we’ll make sure to share your appreciation with Max — he’ll be delighted to know he made your experience a great one.
We truly value your trust and look forward to serving you again soon! 💙
Thank you
Customer Service Team
Excellent First-Time Experience with ShipToBox — iPhone 17 Pro Delivered Safely to Indonesia!
This was my first time using ShipToBox, and I’m honestly very satisfied with their service. I ordered an iPhone 17 Pro and had it shipped to Indonesia, and everything arrived perfectly, safe, fast, and in excellent condition.
At first, I learned that DHL couldn’t be used because they don’t allow shipments that contain batteries or similar items such as smartphones, but ShipToBox clearly explained this and helped me choose the best alternative. I used FedEx, and it worked flawlessly, with smooth customs processing and reliable tracking until the package arrived at my doorstep.
The packaging was secure, and there were absolutely no issues during delivery. I really appreciate Mohamed Sisi from ShipToBox, who was very helpful, professional, and communicative, following up after delivery to make sure everything was okay, and even adding a $5 credit to my account as a kind gesture.
Overall, I’m very impressed with ShipToBox, it’s fast, transparent, and trustworthy. I’ll definitely be using them again for future shipments, and I highly recommend them, especially for anyone shipping electronics to Indonesia! 📦📱🇮🇩✨
Reply from ShipToBox2025-11-05
Hello Aura
Thank you for the wonderful feedback! We truly appreciate your support!
Thank You
Customer Service Team
I may not agree with what the majority of customers think of ShipToBox, but my personal experience says otherwise. On my first shipment, they failed to declare the actual freight I paid ($48), and FedEx used a default rate of $125 for customs. That inflated the dutiable value and I ended up paying 70% of the item’s cost in duties and taxes.
I reached out with full documentation, but ShipToBox deflected everything to FedEx and customs. The issue wasn’t about duties—it was about missing freight declaration, which is not something I control as a customer. Their replies were generic and didn’t offer any resolution or accountability.
I won’t be using their service again, and I hope others double-check the fine details before trusting the process.
Reply from ShipToBox2025-11-05
Hi Eugene
Thanks for your feedback and we do apologize for the experience you had, As we have mentioned to you the fees were out of our hands as it was applied by FedEx not us , and when we have shipped you order it was containing all the needed documentations the FedEx lost it , because of that they asked for it again.
Thank You
Customer Service Team
Smooth experience, they went above and beyond my expectations. Highly recommended, will definitely use again. Special mention for Houssam he’s been great help.
Reply from ShipToBox2025-11-05
Hello Reda
Thank you for the wonderful feedback! We're so glad that Hossam was able to guide you through the process with professionalism and care. We truly appreciate your support!
Thank You
Customer Service Team
I had a great experience with STB. Nova and Emy were incredibly helpful. I made a buy for me order from Macy’s to be delivered to Saudi Arabia. Shipment arrived as promised without any issues and in a timely manner. I highly recommend this service.
Reply from ShipToBox2025-11-05
Hello Amr
Thank you for the wonderful feedback! We truly appreciate your support!
Thank You
Customer Service Team
Great company
Where I shipped through it from the United States to my country and the experience was smooth, they have great customer service and answer all your inquiries, as well as speed in completing shipping and shipping requests, as well as they have multiple shipping options through which you can choose the company that suits you. I advise you to use it if you want products from Amazon USA 👌👌
Reply from ShipToBox2025-10-28
Hello Osama
Thank you for the wonderful feedback! We truly appreciate your support!
Thank You
Customer Service Team
Amazing Customer Service!
Hossam was just incredible helpful, with a lot of patience and guidance through the process!
A+ for him, and for STBOX for hiring people like that. Hope the buy to me service is the same awesome!
Reply from ShipToBox2025-10-21
Hello Gabriel
Thank you for the wonderful feedback! We're so glad that Hossam was able to guide you through the process with professionalism and care. We truly appreciate your support!
Thank You
Customer Service Team
I had a problem with my credit card verification so i contacted the support services. Mr. Adham was so helpful and He solved my problem in no time. very satisfied with the services. Highly recommended
Reply from ShipToBox2025-10-21
Hello Nutrillix
Thank you for the wonderful feedback! We're so glad that Adham was able to guide you through the process with professionalism and care. We truly appreciate your support!
Thank You
Customer Service Team
The agent Hossam
is helpful and answering all my question
i finally found a website that can help me purchase from stores that only accept US credit cards
Reply from ShipToBox2025-10-21
Hello ULA
Thank you for the wonderful feedback! We truly appreciate your support!
Thank You
Customer Service Team
Just excellent !! I never ordered from a forwarding company so I was anxious at first to use "buy for me", I took some time to understand how the website works,there are different steps for the payment but actually pretty everything shows ;) I will do it again when needed because they are so quick 😙 thank you very much.
Reply from ShipToBox2025-10-15
Hello
Thank you for the wonderful feedback! We truly appreciate your support!
Thank You
Customer Service Team
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