Unlimited shopping and shipping experience. We buy for you, sales tax free, and ship to you.
Written by the business, not verified by us.
Is ShipToBox legit?
ShipToBox (shiptobox.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 78% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-25.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support staff for being extremely helpful, professional, and patient throughout the entire shipping process, ensuring all inquiries are answered promptly. Consumers also note that packages arrive quickly and securely to destinations worldwide, making international delivery remarkably smooth and very reliable.
Some reviewers were not happy with unexpected customs duties and extra shipping fees that lacked clear and transparent price breakdowns during checkout. A few customers also mentioned encountering frustrating challenges when trying to sign up for accounts and dealing with unresponsive or unhelpful support agents.
Auto-generated from all reviews of this business. For reference only.
Very good customer service, I received a phone call from Adam within hours from setting up my account, who gave me absolutely all information I needed - even those I didn’t know I needed! Has been in touch ever since, always polite and willing to help and settle things in the best possible manner for the customer. Sincere congratulations!
Reply from ShipToBox2026-07-22
Hello Nataly,
Thank you for your wonderful review!
We're delighted to hear that Adam provided all the information you needed and has continued to support you throughout your experience. Your kind words mean a lot to us, and we truly appreciate your trust.
We look forward to serving you again! 😊
Thank you,
Customer Service Team
The customer service- Adam was very polite and helpful. He was also supportive in making me understand how the system works. Thank You
Reply from ShipToBox2026-07-22
Hello Sheryl,
Thank you for your kind review!
We're delighted to hear that Adam was polite, helpful, and made the process easy to understand. We truly appreciate your feedback and look forward to serving you again. 😊
Thank you,
Customer Service Team
The best by far! I was initially hesitant to buy online from the US while being based in Iraq, given how notoriously difficult it is to get international shipments delivered here. However, my experience was absolutely amazing. The entire process took just 7 days in total, and the shipment arrived in excellent condition. Thank you to the team for providing such a great service—keep it up! Highly recommended.
Reply from ShipToBox2026-07-22
Hello Muhammad
Thank you for your wonderful review!
We're thrilled to hear that your first experience with ShipToBox exceeded your expectations and that your shipment arrived safely and quickly.
Your recommendation means a lot to us, and we look forward to serving you again in the future! 😊
Thank you,
Customer Service Team
Adam was such an amazing help especially on a Sunday when I had an issue with a box that arrived. He was so prompt responding to me I couldn’t recommend ship to box more!
Reply from ShipToBox2026-07-22
Hello Shona
Thank you for your amazing review!
We're so glad Adam was able to assist you promptly and make your experience a positive one, even on a Sunday. Your recommendation means a lot to us, and we truly appreciate your support.
We look forward to serving you again! 😊
Thank you,
Customer Service Team
I have just register with ShipToBox, so far so good. I have placed my order and have sent it over to them using the USA address. I spoke with Adam online who helped answer all my question and assist me through the verification process. Great service so far, lets hope it keeps going until I receive my items! :)
Reply from ShipToBox2026-07-22
Hello Steven
Thank you for your wonderful review!
We're delighted to hear that Adam was able to assist you with the verification process and answer all your questions.
We appreciate your trust in ShipToBox and look forward to delivering the same great experience until your items arrive.
Thank you for choosing us! 😊
Thank you,
Customer Service Team
Adam was great in informing me how their shipping process works and was able to answer any questions I had.
Reply from ShipToBox2026-07-22
Hello Yesenia
Thank you for your kind review! We're delighted to hear that Adam was able to answer your questions and explain our shipping process clearly. We truly appreciate your support and look forward to serving you again! 😊
Thank you,
Customer Service Team
I had a great experience with this shipping and forwarding company.
I purchased a laptop from Best Buy through their service, and unfortunately, I later discovered an issue with the laptop while it was still under warranty. I am currently in contact with both Best Buy and the shipping company regarding the warranty process.
Mr. Adham was extremely helpful throughout the entire situation. He took the time to explain all the available options and provided detailed information about the safest, most reliable, and most cost-effective ways to ship the laptop from Germany back to the United States for warranty service.
His professionalism, knowledge, and willingness to help made the whole process much easier and less stressful.
Many thanks to Mr. Adham for the excellent support and valuable information. I truly appreciate his assistance.
Five stars without a doubt!
Reply from ShipToBox2026-07-22
Hello Ibrahim
Thank you so much for your wonderful review! We're delighted to hear about your positive experience. We'll be sure to share your kind words with Adham—he'll be happy to know his support made the process easier for you. We truly appreciate your trust and look forward to serving you again! ⭐
Thank you,
Customer Service Team
I've been using ShipToBox for over 3 years now. The service has been reliable throughout this time. Communication is clear and timely. Consolidation and shipping are handled quickly and efficiently. The pricing is competitive and reasonable. I am satisfied with the service and appreciate the consistent work.
Thank you, ShipToBox team, for your outstanding service and dedication. You've made my shipping experience smooth and hassle-free. Highly recommended!
Reply from ShipToBox2026-05-26
Hello Artesan
Thank you so much for your continued trust and support over the past 3 years! We’re truly grateful for your kind words and are delighted to hear that you’ve been satisfied with our service, communication, and shipping process. Your recommendation means a lot to the entire ShipToBox team, and we look forward to continuing to serve you for many more years 😊
Thank you
Customer Service Team
Scam.
Shipped for the first time and a total disappointment. Product amount is around 200g, which cost $45, they quoted me for 9 lbs and $51 shipping.
it doesnt end there, to my surprise the shipping fee does not include custom duties. When the parcel came it only weighed 185grams. No box or anything, just bubble wrap and the plastic from fedex.
Customer service are incompetent.
Reply from ShipToBox2026-06-05
Hello
Thank you for your feedback.
We’re sorry to hear about your experience and would like to help clarify and resolve any concerns regarding pricing, shipment weight, and customs charges.
Could you please share your order or tracking number with us so we can review the full shipment details and verify the charges and weight differences? This will allow us to investigate accurately and provide you with a clear explanation and proper support.
We appreciate your cooperation and are here to help resolve this for you.
Thank you
Customer Service Team
Hello samm
Thank you so much for your kind feedback! We’re delighted to hear you had a great experience with our team support. We truly appreciate your support 😊
Thank you
Customer Service Team
Un tres grand merci a Adam du service client, il m'a aidé a creer mon client !
Reply from ShipToBox2026-05-01
Bonjour Scott
Un immense merci pour votre retour positif ! Nous sommes ravis d'apprendre qu'Adam a pu vous accompagner efficacement dans la création de votre compte. Nous ne manquerons pas de lui transmettre vos remerciements. À très bientôt pour vos prochains envois !
Merci
L'équipe du service client
Had never heard of this company before because I had never imagined there would be such a service. Their customer care from day one to the very last day was amazing and memorable. Even in a time of war they made sure to ensure safe passage of my package and facilitated constant communication between customer and courier until the package was safely in customer's hands. May they continue to extend the service they gave me to others as well. Will definitely be making use of the service in the future again.
Reply from ShipToBox2026-05-01
Hello Scott
Thank you so much for these incredibly kind words. We are truly moved by your feedback. Our team is committed to ensuring every package reaches its destination safely, even under the most challenging circumstances. Knowing that we could provide you with peace of mind and constant support during this time means the world to us. We are so glad your package arrived safely, and we look forward to serving you again in the future.
Thank you
Customer Service Team
Best platform and i got connected to Adam and he is Gem of a person, kind and helpful.
Reply from ShipToBox2026-04-23
Hello Shai
Thank you so much for your kind words! We're thrilled to hear that you had such a great experience with our platform.
It’s wonderful to know that Adam made such a positive impression—he’ll be delighted to hear your feedback. We truly appreciate your support and are always here whenever you need us! 😊
Thank you
Customer Service Team
I’m so relieved to have found this service! I can finally ship to my country without any issues. Adam was incredibly helpful and a great advocate throughout the process.
Reply from ShipToBox2026-04-16
Hello Wut Kyi
Thank you for your kind words! We're so happy to hear that you found our service and that it made shipping to your country smooth and stress-free.
It’s wonderful to know that Adam was able to support you and advocate for you throughout the process—we’ll be sure to share your feedback with him. If you ever need anything else, we’re always here to help! 🌍✨
Thank you
Customer Service Team
a PITA to signup with this company, requesting a lot of personal data comparing to other shipping fowarding company
Reply from ShipToBox2026-04-11
Hello
Thank you for your feedback.
We understand that the signup process may feel a bit extensive. However, the information requested is necessary to comply with shipping regulations and ensure secure and smooth delivery of your packages.
We truly appreciate your understanding and are always working to improve the experience for our customers.
Thank you
Customer Service Team
This is renaissance best ever company in US. They are there to help you all the time and easily to communicate with them any second you wish, me I say all the names I met do the best. They help in anything within their capacity. Most important they are very speed and faster anything you ship with them in far whole worldwide arrives in destination area less than 10 days
Reply from ShipToBox2026-04-11
Hello
Thank you so much for your amazing feedback!
We’re truly proud to hear that you had such a positive experience with our team. It means a lot to know that our support and communication made things easy for you every step of the way.
We’re especially glad that your shipments arrived quickly and safely—your satisfaction is always our top priority.
We really appreciate your trust and look forward to serving you again!
Thank you
Customer Service Team
Great company and very fast process.support always helpful. Specially Adham was communicating all the way till I got my packages.
Highly recommended
Reply from ShipToBox2026-04-11
Hello Fahd
Thank you so much for your kind words and recommendation!
We’re really glad to hear that you had a smooth and fast experience with us. It’s great to know our support team was helpful throughout the process, and we’ll be sure to pass your appreciation to Adham—he’ll be happy to hear it!
We truly appreciate your support and look forward to serving you again.
Thank you
Customer Service Team
Don't know even where I should start
Because these guys are top notch
My items spent 40 days plus so I had to pay penalties but they gave me discount and they communicated with me through out the whole process, received my items today, shipping was fast, gave me good shipping cost, overall they are good. Would definitely recommend to anyone out there looking for a forwarding company. I'm a customer for life
Reply from ShipToBox2026-04-03
Hello Mohamed
Thank you so much for your kind words and for sharing your experience with us!
We truly appreciate your patience during the delay, and we're glad we could support you with a discount and keep you updated throughout the process. It's great to hear that your items arrived safely and that you were satisfied with the shipping speed and cost.
Your recommendation means a lot to us, and we're honored to have you as a customer for life! If you ever need anything, we're always here to help.
Thank you
Customer Service Team
The service is so good thank to Adam for being so polite an so helpful
Reply from ShipToBox2026-03-25
Hello
Thank you so much for your kind feedback!
We’re delighted to hear that you had a great experience, and we truly appreciate your kind words about Adam. We’ll be sure to share your feedback with him 😊
We look forward to assisting you again soon!
Thank you
Customer Service Team
Hello Nour,
Thank you for reaching out. I appreciate your message and the support from the ShipToBox team.
Overall the experience has been good so far, and your responsiveness is definitely appreciated. As we continue increasing our shipment volume, I’m also interested to see how we can further optimize the process and possibly discuss better shipping solutions together.
Looking forward to continuing our cooperation.
Best regards,
Milad
Reply from ShipToBox2026-03-18
Hello Milad,
Thank you so much for your kind words and for sharing your feedback! We’re thrilled to hear that your experience with ShipToBox has been positive so far, and we truly appreciate your trust in us.
We’d be more than happy to explore ways to further optimize your shipments and discuss solutions as your volume grows. Let’s make sure your shipping process is as smooth and cost-effective as possible.
Looking forward to continuing our cooperation and supporting your business every step of the way!
Thank you
Customer Service Team
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