If NFL Shop were a football team
If NFL Shop were a football team, they’d be the Jets offense: lots of promises, zero execution. I ordered 3 packages of Bills gear. Two made it. The third? Disappeared into the void because the courier dropped it at “ABCD Drive” instead of “S ABCD Drive.” One missing letter. NFL Shop had my correct address the whole time, but somehow managed to fumble it anyway. Customer service? Agent 1: “We’ll send a replacement!” (Narrator: they did not.) Agent 2: Same line, same nothing. Agent 3: Pretended the case notes didn’t exist. The courier finally said: “Too late, not our problem.” NFL Shop basically shrugged and told me to chase it down myself. Why am I running side quests for gear I already paid for? All I wanted was to match jerseys with my toddler and celebrate the Bills. Instead, I’m stuck matching him in disappointment. At this point, even Josh Allen couldn’t throw me that missing package. Save yourself the headache. Shop literally anywhere else.