This brand is absolutely awful
This brand is absolutely awful, and I will never purchase from them again. I will also make sure to warn others about my experience so they don’t waste their time or money here. First, the delivery process was a complete nightmare. I was given an expected delivery date that seemed perfect for when I needed my order. However, the package didn’t arrive until after that date, making the entire purchase pointless. Every time I reached out for help, I was told the same thing: “Wait until this day, and if nothing changes, we’ll figure it out.” And, miraculously, on the exact day they told me to check, the tracking would “update”—but it was never a real update. It only refreshed to show the same status, as if they were trying to use that to their advantage and claim progress when nothing had actually moved. Second, their return and store credit policies are misleading and deceptive. On the front page, they advertise free shipping on your next order if you shop with store credit, but when I tried to use it, I was told free shipping only applies to orders over $125. That is not what was promised. To make matters worse, my order total was $71 — $56 for the product, $10 for shipping, and the rest for tax. When I returned the item, they only gave me store credit for $56. How does that make sense when I paid $71 in total? Not only did I lose the money I paid for shipping the first time, but now if I want to buy something else, I have to pay shipping AGAIN out of my own pocket. So really, I’m being charged twice just to try and use the credit they gave me. That means I can’t even buy an item of the same value I originally purchased without spending more money. This is a total scam — they are pocketing money from customers and calling it “store credit.” Overall, this brand feels dishonest and completely untrustworthy. They do not deliver on their promises, their customer service is unhelpful, and their return policy is designed to take advantage of customers. I will never shop here again, and I strongly urge others to avoid this company at all costs.