Poor communication
The online ordering process was confusing and still allowed my order to go through, even though there was an issue. I never received any email update, and only discovered the problem when I checked my order status, which instructed me to contact customer service for a PO number. When I called, the representative informed me that my company wasn’t on their list of approved companies for payment upon receipt. When checking out one of the approved companies was large corporations. My company is a large corporation. If I hadn’t followed up myself, my order would have been delayed. Overall, their communication needs significant improvement.