Customer service
Customer service - Bad experience I have a faulty unit that’s under warranty and trying to get repaired It took 1 week to get the details from customer services to find out how and where to return the unit. Around a week after the unit was delivered I get an email asking if I have sent the unit to the address they provided. Obviously being concerned that the unit may have been lost in the post I had to check my recorded delivery details. From the recorded delivery details it says the unit had been delivered the day after it had been posted (several days before Bluetti asking if I had posted the unit) Again being concerned that the unit had been lost their end I have been asking and asking if they have the unit and if so how long will the repair take - pretty standard sort of questions? It’s now been over a week (pretty much 2 weeks since the delivery of the item to the repair address and I have yet to be told 1. If they have the unit and if so 2. When will it be returned? They never answer any of the questions and just send a generic email back. Today I have been on hold for over 30 minutes to customer service trying to speak to someone to find out what’s going on I find this very frustrating and very poor service. It seems clear they have no regard to their customer and the after sales is not important to them. Is 3-4 weeks acceptable to arrange a repair, and still not know if they even have my unit? How many weeks will it be before I find out the units lost or be returned? Very poor service in my opinion wish I had spent my money elsewhere