False and deliberately misrepresented
I paid (via PayPal) for a product that was false and deliberately misrepresented on their website. The product (shoes) were not as described. The shoes were described as being genuine Italian leather. This seller provided pictures of shoes that were not in their inventory. The product I received was clearly made from synthetic materials. I could smell the chemicals once I opened the package. I contacted the seller to initiate a return and receive a prepaid return label. It was at this point that I realized that the seller was in China. I was told via email the return would be at my cost since they don't provide prepaid return labels. I stated, this return is necessitated entirely by your company's deceitful advertising and misrepresentation of the product. The seller kept offering 15%, 20% and 50% refund and I could keep their shoes. I refused their offers. I filed a claim with PayPal against this seller. I provided pictures from their website and pictures of the shoes that I received. PayPal sent me a notification stating the seller agreed to the return of their shoes. I would have to pay for the return in order to get a 100% refund. I had to pay $76 for the return. The seller would have to pay $87 once the shoes are returned to them in China. I paid $152 for the shoes. I will only receive $76 from this refund once they verify the shoes return. This seller has chosen to practice deceitful and misleading business practices. They would have made more money from honesty than from deceit.