If I could rate lower I would…..
If I could rate lower I would….. I bought a pack of their 22inch jet black bogatti set which I believe was the 340grams on the Bellami website. I bought the hair on a sale that lasted a couple of days and bought 2 day expedited shipping. In total I paid around 400 dollars. I have bought hair from them in the past (same style and color not on a sale) and have had no issues other than shipping times/delayed shipping. Processing time typically if ordered before 1pm they would ship out same day. I made my order that morning….. so it should be shipped out same day…. Right??? Three days later I contacted bellami since I have not received a tracking number and to get an update on my order. Come to find out they have not even processed my order and on top of the said they are completely out of stock of the hair I purchased that was in stock on their website and told me that it takes them about a month to restock that particular type of hair. They proceeded to give me two options for THIER inconvenience that I had to contact them for🙄. 1.They can issue a refund 2.They can provide hair at the same price point that I paid for my hair that I got on a sale I told them I purchased the hair on a sale and would like to know what other options at which I can purchase other hair at the 22inch length and their response was. Well for the price that you bought the other extensions we would not be able to provide any other extensions in the 22in because they require a bigger payment and they instead said they would refund me. It’s been 6 days and still have not received my refund. Mind you two days after contacting them about me order they became back in stock in the style and length I wanted……. Terrible customer service. Never purchasing hair again from here. Heard thier quality is not the same anyways ✌🏽