Damaged Bottle, Poor Handling, and Security Concern
I ordered four fragrances and three arrived perfectly fine, but one bottle came partially empty with heavy leakage inside the box. There was dried residue around the atomizer and neck, and it honestly didn’t look like fresh shipping damage. It seemed like the bottle may have already been compromised before it was sent out. I contacted customer service and provided clear photos. I was first told they couldn’t take responsibility because I didn’t pay for shipping insurance, even though this was clearly not a delivery accident. Later, they said they submitted a request to UPS, but more than a week has passed and no one has contacted me, and there is still no real resolution. While they were asking me to submit additional details, I received an email at the same time asking me to click on a Microsoft link. I assumed it was part of their process and clicked it, but it did not work. The next day, they sent another email saying their account had been compromised and scam emails had been sent. By then, the damage was already done. The timing was extremely concerning and added unnecessary stress to an already frustrating situation. What’s most disappointing is that no ownership has been taken for any of these issues, not the damaged product, not the delay, and not the security concern. I simply wanted accountability and a fair resolution.