Beauty House gives the beauty-savvy consumer unbeatable prices on 100% authentic and original brand name beauty products - makeup, skincare, & more! Up to 75% off!
Written by the business, not verified by us.Beautyhouse (beautyhouse.com) has a 2.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 62% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Price, Customer service. Last updated 2026-09-03.
Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the affordable prices and budget-friendly fragrance options available on the platform, making it a popular choice for shopping. Many people also highlight the fast shipping times, noting that orders often arrive securely and in good condition. Customers frequently mention finding great deals on authentic scents that meet their daily needs. Some reviewers were not happy with the customer service and the lack of communication when dealing with inquiries. A few other people also felt that missing items, empty bottles, or significantly delayed shipments caused major frustration. Additionally, purchasers noted that resolving these unexpected delivery or product defects was frequently difficult.
Auto-generated from all reviews of this business. For reference only.While I appreciate that the refund was processed, I am giving a low rating because my order was never delivered, and customer support failed to explain what happened despite me asking multiple times. Communication needs to be much better when an order is lost or canceled—customers shouldn't have to follow up repeatedly just to find out what happened to their package.
Easy signature scent for me. Shipped fast, great price.
If I can I rate them 0 The worst customer service My order was completely wrong and after several attempts they never answered me back. I escalated the bill with my credit card Advice every body dont buy anything to this website I hope Reyhan and Myconos get a better distributor here in USA
I never even received my package and I messaged you guys on instagram and heard nothing back so i would say you guys did horrible
Placed an order for two colognes only received one. Emailed customer service submitted pictures of the shipping box. The receipt contact information still no response. I’ve called numerous times. Left voicemails still no response. This place is a joke, buyer beware and I will be filing a claim with my bank because they refuse to respond after numerous attempts.
I purchased a perfume on August 19 through this platform, but the shipment status has remained stuck at “label created” ever since. Despite multiple attempts to contact the store, I only received two replies asking me to wait until the end of the week, but nothing was resolved.I still have no idea where my order was shipped, who received it, or why the status has not changed. My requests for either a refund or a reshipment have been completely ignored. It is profoundly shameful for an online store that presents itself as a reputable and responsible company in the US/Canada perfumery market to treat customers in such a negligent and careless manner. This experience shows a complete lack of accountability and respect for customers. I strongly advise others to avoid purchasing from this site until they demonstrate genuine responsibility and reliability.
I purchased a Loewe Solo Cedro perfume from this company, but it was never delivered. The order was marked as delivered, even though I did not receive the perfume. I contacted the company by email several times, but I have received no response or assistance. In my experience, this has been extremely disappointing and misleading. I would not recommend buying from this company. Please be careful before placing an order, as they may mark items as delivered without actually delivering them and may not respond to customer emails. my order. bh100204561
Placed in order for a perfume set of Cedrus Blanc and Nava Sol on August 9th. Received a package on August 20th only containing the Nava Sol. The bottle of Cedrus Blanc was missing. I immediately photographed the shipping container and the item I had received and contacted Beauty house with the issue and the evidence.. They did not respond to my inquiry until I went directly through the Shop app complaint process and have not responded again since. I would definitely find another vendor to order your perfumes through as Beauty House obviously does not care about delivering customers the items they pay for nor the simple courtesy of replying to inquiries.
Placed an order, a few days later I got the notice that the item had shipped (UPS lab created). A week later, the order still wasn’t picked up by UPS. Two weeks later, same. I reach out and BH blamed UPS tracking saying it was behind, but the item had shipped. They asked me to wait another week. Third week…still only Label Created status from UPS. I reached out again asking for BH to ship another or refund my money. No response. I thankfully paid with an AmEx and was able to get the charge returned. Well wouldn’t you know the shipping status changed to cancelled. So somehow they were able to cancel an order in transit…or they never had the item and therefore couldn’t ship it. Use Jomashop instead and they cost less.
I ordered a handful full of items and end up keeping most of them. Two f the items I no longer needed because I my neighbor ordered the same items so I was able to smell the fragrances before opening mine. After knowing I didn’t like them I decided to return the items. Their “start a return” link is inactive. So I decided to email them. I’m on email number five and no one has responded to my email to initiate a return. I called customer service at least 20 by now. I’ve only was able to get one guy on the phone. He took my information and assured me I would receive a return label via email. I still haven’t received that email with the return label. This has been ongoing for two weeks now. They charge you the extra funds for hassle free returns but what good is it if you can’t return items per their policy.
I have ordered from this company 3 times. The first time everything was fine, received my product, it was legit and in good condition. The second time I split up my order, I bought Slow Living by Mykonos, since it was in high demand I added to cart and checked out immediately. I had one other product in my cart that I forgot about but completed the transaction to ensure I got the product I wanted, in total 1 Velixir product and 2 bottles of Slow Living. I then proceeded to browse what other Mykonos fragrances they had and ordered 2 more. My final order arrived with no issue however the order with 2 Slow Living was missing the 2nd Slow Living. I am on week 4 of dealing with their abysmal customer service. The phone number on shopify is never answered, and the email is not in use. I then went to the Beauty House website and used the "send a comment" option under contact. No one responded, I tried again and got a response from "Dylan" who asked for pictures. I asked a few questions and didnt get a response. I message a few days later and "Russel" responds with the same copy paste requirements. I don't know how this proves anything but I take photos of what I have. The payment slip, the bottle of Slow Living in the box, the bottle of Velixir. But its been 2 weeks at this point the shipping box was recycled. I also explain that I don't have all the boxes at this point, its been 3 weeks. At this point I have resigned myself to the fact I can't do much and at least it is only $30ish dollars i'm out. Hopefully Mykonos and Velixir can find a better distributor for North America, so we don't have to deal with this. My advice to anyone reading this would be to make your orders simple since multiples seem to confuse the staff picking your orders.
⭐ **1/5 — Very disappointing experience with Beauty House** My experience with Beauty House has been extremely frustrating. I returned a perfume, and instead of receiving the proper refund, I was only issued a **gift card/store credit**. There was also **another item that was never received**, and Beauty House shows it in their system as “refunded,” but **the refund has never appeared through Klarna**. I have tried to explain several times that the numbers simply do not add up. A refund marked internally in their system is not the same as the customer actually receiving the money. Customer service has not provided a clear resolution, and I am still trying to recover money that should have already been returned. Based on my experience, I would strongly recommend that customers carefully document every payment, return, refund, and Klarna transaction when ordering from Beauty House. I expected much better customer service and transparency.
Bought a cologne, they sent me a shipment notification the next day. After two full weeks UPS still hadn't received the item. I email them. No answer. Can't contact them through Shopify. Try to contact them for another week. Give up and file a chargeback with Chase. After 23 days UPS auto-voided the shipment for never giving them the item, and they still haven't responded to me or to Chase. Luckily the bank gave me my money back. Don't waste your time with these clowns.
I ordered a set of two perfumes and only one was sent despite the packing order inside the box listing both fragrances. I’ve sent 2 emails and multiple unanswered “chats”. Thieves….as far as I can tell. I see a lot of great reviews, but also notice that missing items seems to be a trend with the low reviews. Very disappointing.
I had a very disappointing experience with Beauty House. I paid several hundred dollars for what I believed were new, unused fragrances, but the condition of the products was unacceptable. The shipping box itself arrived without any visible damage, but the fragrance boxes inside were another story. One fragrance came in a dirty, partially crushed box, while another fragrance had the cap off and had clearly been sprayed inside the packaging, making it appear as though I had received a returned or previously used item. I purchased new products, and there was nothing indicating that I was purchasing testers, open-box items, or returns. I contacted Beauty House by email to report the issue and ask about returning the products. Their response simply stated that the products showed as delivered and did not address my concerns about the condition of the items or my return questions. The return link they provided does not work, and I even paid for the option of free return shipping. I have sent multiple additional emails with no response, and no one answers the telephone. At this point, I have paid several hundred dollars for fragrances that arrived looking used and damaged, and I cannot get anyone to assist me with a return. I strongly recommend purchasing elsewhere unless you have absolutely no other option. The condition of the products and, especially, the lack of customer service after the sale are unacceptable. I expected new products and basic customer support, and unfortunately, I received neither.
Extremely disappointed at how bad their TikTok shop customer service is. I got sent the wrong size of fragrance and it was "sold out" and was given no good options to make up for their mistake. After I spend over $1k in just this last month on their website and TikTok shop. May not be a returning customer after this. I explained and went back and forth with the customer service rep. Lost a customer over a $10 difference of opinions. BUYERS BEWARE, although they sell great products, their customer service is terrible. They do nothing to make up for THEIR mistakes. And the product was in fact in stock. They could’ve sent me the product, but instead chose to handle it improperly even though it was their mistake.
I spent spent money on some items and paid for full size bottles. Well I was sent only half the sizes and it was a limited drop. So the items was sold out. They offered me either a complete refund and lose out completely instead of just giving me a refund on half or partial amount of what I spent. And now I have seen that I am not the only person to have this happen to. I usually have a good experience when the product isn't limited or sold out. They ship out in about a week or so which is slower than most, but that's understandable when you are busy. And so is the mistake made but not working with you on a better alternative because of their mistakes is just tough business. So I will not be doing anything with them again.
Took them over a week to ship out my items. Received my order two weeks later missing an item. Tried calling customer service 17 times and could not get anyone to pick up the phone. Went to file a claim on their website and it directed me to a broken site. Still waiting to hear back from them. Will NEVER purchase from this company again.
Worst website to order fragrances from. Each time I’ve ordered something the bottles came broken, defective or just missing from the package altogether and they only processed my refund after emailing them, like they were going to take my $ had I not noticed it…On top of that, customer service tried to argue with me about the bottles having defective atomizers and tried to place the blame on the delivery service. Do yourself a favor and stick to Jomashop, Aura fragrance, and the others, this place is truly the worst supplier.
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