Beauty House gives the beauty-savvy consumer unbeatable prices on 100% authentic and original brand name beauty products - makeup, skincare, & more! Up to 75% off!
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Is Beautyhouse legit?
Beautyhouse (beautyhouse.com) has a 2.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 62% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Price, Customer service. Last updated 2026-09-03.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the affordable prices and budget-friendly fragrance options available on the platform, making it a popular choice for shopping. Many people also highlight the fast shipping times, noting that orders often arrive securely and in good condition. Customers frequently mention finding great deals on authentic scents that meet their daily needs.
Some reviewers were not happy with the customer service and the lack of communication when dealing with inquiries. A few other people also felt that missing items, empty bottles, or significantly delayed shipments caused major frustration. Additionally, purchasers noted that resolving these unexpected delivery or product defects was frequently difficult.
Auto-generated from all reviews of this business. For reference only.
This company sent me an empty bottle of perfume! Like what in the world kind of place does this? I opened my box OBVIOUSLY and opened the box that my perfume is stored in and per the RETURN policy they say don't open the box the cellophane has to be intact LOL but this didn't have cellophane it was in a box with a sticker that I had to cut open and when the flap opened I discovered an empty bottle. LUCKILY I didn't pay much! Now I know why they are so discounted! This is a SCAM company you have been forewarned!
Hi everyone,
I just want to share my recent experience with beautyhouse. I placed my order on August 1 which they confirmed on August 4 and created a label for my 2 perfumes. My order was 1 mancera and 1 mykonos. I waited 2 to 3 days but there was no movement on my order. I started calling them but did not pick up for 2 days and then the weekend came so I waited till Monday. I started calling them again on monday after calling them for like 20 times they finally answered and they said we shipped out the package and they is no movement from the ups so I called ups and they said we scan our packages every 24 hours so you tell your sender to open an online claim. I called beautyhouse again and thankfully they picked up after the 10th call. The representative said call us tomorrow we will have an update for you. I called them next day and the same story continues like we are going to ship it today so you should see an update on tracking tomorrow and if you don't see it call us again tomorrow which is going to be Wednesday. So I waited till Wednesday afternoon but still there was no update so called them like literally over 80 times I am exaggerating I have a screenshot of it and they never picked up and after some time on Wednesday they canceled my order. So beware before ordering anything from them.
They over sell niche fragrances like Mykonos and Velixir to prop up cash flow. Then once they have used the nefarious cash flow to secure additional orders, they refund customers who are making noise about missing orders. You might get your order, you might not. And you will spend significant time trying to get a refund if you don’t
Still waiting for my Xerjoff order to ship. A tracking number was generated, but the carrier (UPS) does not have the package and getting in touch with Beauty House’s customer (lack of) service has been abysmal, at best.
I reached out via email, chat and their contact form and only received a generic response from chat that UPS is having issues. Possibly, but UPS doesn’t even have the package. 🤷🏻♂️
Since placing this order I’ve have placed five additional orders from different companies all shipped UPS with no issues, so I doubt it’s a “UPS issue.”
I rated two stars only because I’ve had good experiences within them in the past, but this one is making me reconsider whether I will give them future business. 
I made two different orders and on one order 1 item was missing and in the second order 2 items were missing I tried calling them and left a message with no response..I also emailed with no answer I've ordered from them in the past so I hope they fix this problem so that I can continue order from them
Placed an order for two items. One thing I really wanted and a second I threw in to spread the shipping. Got two emails that the items had shipped. Both referenced the same tracking number. Both were in a status of label printed for a week. One package showed up and not the item I actually wanted but they sent emails saying both had been delivered. Sent a message explaining the situation, no response. Sent a second email that they did respond to and basically said it was my problem to prove they messed up. I sent pictures, referenced the fact they claimed two shipments but only one tracking number. No response. Sent another email asking for verification that they received the information they had requested. Got a message that they had issued a partial refund. So I never got what I ordered and ended up buying something I didn't really want in the first place and paying full shipping for said item. I would rate their communication and customer service as a zero star. That was my first time trying to order anything through them and it will be my last. A simple "We made a mistake, the item you ordered is no longer in stock, how would you like to proceed..." would have gone a long way. If I had it to do over again I'd just dispute the charges with my CC company vs dealing with the lack of Customer service from BH...
I had a terrible experience with BeautyHouse.com. I ordered a Mykonos cologne, waited four weeks, and never received it. After all that time, they simply refunded my money without giving me any explanation, apology, or proper communication.
Waiting an entire month for an order only to have it canceled and refunded without any explanation is unacceptable. The customer service was extremely disappointing, and I felt like they had no respect for my time as a customer.
I would not recommend BeautyHouse.com based on my experience. Very poor communication and horrible customer service. I will not be ordering from them again.
Very disappointed in the company, take forever to ship and when packaged was received. An item was missing. Contacted the company and they advised it was sold out. I checked the site and it showed in stock.
I placed an order online with Beauty house on 8/5/26 for two fragrances that were both showing in stock. I was issued a tracking number on 8/7/26 and it is now 8/14/26 and there has been no movement on the order. I have tried to contact Beauty House via web chat, email and phone calls. I have not been able to get in contact with anyone. The only communication I received was from Web Chat and it took hours for them to reply. I have initiated a dispute with my Credit Card company and will never shop at Beauty House again. Horrible customer service. Can’t speak to anything else because I never recieved my order.
Multiple order issues, cancellations, and unresponsive customer service
I have had a highly frustrating series of experiences with Beauty House across my last few orders, primarily due to stock management errors and very slow customer service communication.Order 1 (Missing Product & Forced Refund): I received an order that was missing a fragrance. While customer service eventually issued a refund, I would have much preferred to receive the item I actually ordered. Unfortunately, it had already sold out, leaving me empty-handed due to their inventory oversight.Order 2 (Canceled Order): A separate large order of Mykonos fragrances was completely canceled. The explanation provided was a shipping error, with customer service claiming that UPS did not scan the package correctly.Order 3 (Long Unfulfilled Delay): My most recent Xerjoff order has been sitting completely unfulfilled for over 10 days with no updates or tracking generated.Trying to get resolutions for any of these issues is exhausting. Their customer service response times are incredibly slow, leaving you in the dark for days when things go wrong. Between the inventory errors, logistical cancellations, and lack of support, it is hard to recommend buying from them.
This company has the worst customer service ever. First they don’t provide a number to call just an email which goes unanswered for days and forget the chat they provide it’s never on you are literally there talking to yourself. I would not recommend purchasing anything from them.
I would be cautious ordering from BeautyHouse.
A UPS label was created for my order, but UPS never showed that it actually received the package. After several days with no movement, I contacted BeautyHouse and received no response. Only after following up again did they respond and issue a full refund.
BeautyHouse said the package “was not properly scanned and may have been lost in transit due to an issue with UPS.” However, the tracking never showed that UPS received it in the first place.
More concerningly, I found multiple recent Trustpilot reviews describing a very similar pattern: a label is created, the package never enters the carrier network, communication is poor, and a refund is eventually issued with a similar explanation.
I appreciate receiving a full refund, but the experience and apparent pattern are concerning enough that I would not order from BeautyHouse again.
Terrible experience. My order was supposed to ship within 1–3 business days, but it still hasn’t shipped. I’ve contacted them with no real resolution and had to open a credit card dispute. I would not recommend Beauty House. Avoid this company.
Placed an order on 7-20-26 and today is 8-11-26 and so far they haven’t shipped anything yet. My item was estimated to be delivered 7-28-26. I’ve been chatting with BEAUTYHOUSE US and all they said is “we understand your frustration but our team is working hard.” Couple of days after my purchase they raised the price on the same item and it seems that’s the reason they won’t ship it and they’re waiting on me to cancel. They wanted to compensate their mistake by giving me 5% discount on my next purchase. What makes them think I want to keep spending my money when they can’t get my order shipped. Their customer service is very unprofessional because all they do is copying and paste same message to buy more time and getting customers frustrated and annoyed.
I have spent THOUSANDS of dollars with Beauty House and have supported this company over and over again. That’s why I’m extremely disappointed with the way things have been handled.
This is NOT the first time I’ve had problems. This is at least the 4TH TIME I’ve received the wrong products, wrong sizes or had issues with my orders.
I ordered two 3.4 oz Mykonos Dreamscape bottles and received two 1.7 oz bottles instead. I ordered Ares by Velixir and received Narcissus instead. If something is sold out or unavailable I should be notified BEFORE you send me something completely different.
The new drops have also become a complete mess. Customers are having trouble getting the actual products they ordered. Wrong fragrances, wrong sizes, missing items and substitutions are constantly being talked about on TikTok. I’m clearly NOT the only customer experiencing these problems.
I’ve also had orders sitting for days with little to no useful information. The phone number provided does not even work. I asked to speak with a manager and instead of actually getting me to someone who could help, I kept getting deflected.
And after trying to get these issues resolved, I was BLOCKED FROM THE CHAT. Instead of addressing a legitimate complaint from a customer who has spent thousands of dollars, I was blocked?
I will give Beauty House credit for refunding me 50% on one of the orders. But let’s be honest — this does not fix the bigger problem. This has happened at least four times now.
Then I’m offered a 15% coupon for my NEXT order as if that should make everything okay. Why would I want to place another order when I’m constantly having problems with the orders I already placed?
A coupon does not fix repeated wrong orders, incorrect sizes, missing items, misleading product information or poor customer service.
Beauty House needs to GET THEIR STUFF IN ORDER.
Fix the inventory system. Fix the fulfillment process. Have a better system for these new drops. Make sure customers receive EXACTLY what they paid for. If something is sold out, notify the customer instead of sending something completely different.
I’m not asking for special treatment. I’m asking for basic customer service and for a company I have spent THOUSANDS of dollars with to actually get my orders right.
Stop trying to fix repeated mistakes with coupons and discounts. FIX THE SYSTEM.
I really hope Beauty House takes these complaints seriously because at this point the problems are happening way too often. Look around TikTok and you’ll see I’m clearly not the only customer saying the same thing.
Horrible customer service skills. 3 of 5 items ordered were wrong. Ordered 100ml bottles was sent 50 ml bottles and 1 of the items was completely different item. Customer service skills is horrible options that were given only benefit the company and not the customer. Doubt I will ever do business again with this company Avoid at all cost sad to see companies like these with 0 to no empathy towards their customers.
First time ordering from here probably some of the worst customer service they don't respond to emails or if you call you just get an answering machine no call back no tracking no nothing probably be the last time I order from here just talked to him today finally from this is August 10th after this started back on the 2nd and they did exactly like all the reviews said oh they already gave the package to UPS don't know what to tell you to call back in a couple days then you look it up on ups and UPS has never received the actual item so it's exactly like all the other reviews say about that guy didn't even care that I talked to really now they trying to refund me $35 of $109
I placed my order nearly 2 weeks ago and the shipping has stated “label printed” but has not shipped. I’ve tried calling Beauty House 3 times without an answer. I’ve tried emailing them without an answer. The shipping on their website states it’s processed in 1-2 days and shipped 3-7 days. This is FALSE advertising. DO NOT buy from this company.
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