Beauty House gives the beauty-savvy consumer unbeatable prices on 100% authentic and original brand name beauty products - makeup, skincare, & more! Up to 75% off!
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Is Beautyhouse legit?
Beautyhouse (beautyhouse.com) has a 2.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 62% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Price, Customer service. Last updated 2026-09-03.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the affordable prices and budget-friendly fragrance options available on the platform, making it a popular choice for shopping. Many people also highlight the fast shipping times, noting that orders often arrive securely and in good condition. Customers frequently mention finding great deals on authentic scents that meet their daily needs.
Some reviewers were not happy with the customer service and the lack of communication when dealing with inquiries. A few other people also felt that missing items, empty bottles, or significantly delayed shipments caused major frustration. Additionally, purchasers noted that resolving these unexpected delivery or product defects was frequently difficult.
Auto-generated from all reviews of this business. For reference only.
I ordered Philosophy Ultimate Miracle Worker Night from BeautyHouse.com (order BH100164776) on May 23, 2026. When I opened it, it smelled rancid; a batch‑code check showed the product had expired years earlier. I contacted customer service within 30 days and provided screenshots of my order from their website, photos of the jar and batch code, and proof of the expiration. Despite this, they refused to help unless I produced the original paper payslip and multiple photos of the shipping box, which their published policies never mention. After several emails, they repeated the same script and refused to escalate to a manager or offer any resolution. I am now disputing the charge with my card issuer. Based on this experience, I cannot recommend this company.
I purchased 2 mancera fragrances. Amore cafe and instant crush. The instant crush fragrance had a broken atomizer that leaked everywhere and sprayed super cheaply. Mancera fragrances with the magnetic cap are supposed to have a super high quality pressurized atomizer. I sent video of the broken atomizer to the customer service but they slapped me in the face with “since the package is already open, a replacement or refund is not possible” reply. They also ignored the fact of what was really wrong with the atomizer and said that the atomizer might have that crunchy feel when it returns back to place on pressurized atomizers. The videos literally showed the atomizer wasn’t pressurized in the first place, so what would that reply have anything to do with the problem I have. Also, how els am I suppose to show you the defective item if I can’t open it? You can say they don’t cover damages or defects from the factory that they get the fragrances off of but what company doesn’t check if the factory has really been checking their products and not putting defective products in their packages they are selling to their customers before they send them out. And if one item is already like that when someone ends up purchasing it, they will just say that they can’t cover it because it’s the factory’s fault? So now I bought a really expensive fragrance and all I wanted was a luxury unboxing but now my fragrance leaks everywhere. Not only that but I had shipping protection along with the order and I reported the problem in the first to second day when I received the package. Thanks.
Ordering paid for two perfumes but only received 1
Ordering paid for two perfumes. Received a notice that both were delivered. But only one of the two was in the box. Could not reach customer service. Their chat didn’t work. And I can’t get an email back. I would not trust them and only order through TikTok where you have them backing you up.
I received a bottle of mens cologne for $157.00 I did not order. I am trying to return it. They want pictures of the box it came in and the invoice inside. I sent them a picture of the receipt as I paid thru Shop. They don't except their receipt with their invoice number on it. I would avoid this company.
They were fast shipping and had authentic product. Even the issue I had with one bottle they actively looked into and corrected for me. Good product and great service!
Very disappointing experience with Beautyhouse.com.
I purchased a perfume and, instead of receiving a new product in its original packaging, I received a tester in an already opened box. When I contacted customer service, they refused to accept a return, claiming that returns are not allowed because the box was opened.
The problem is that I received the product that way. It was not in its original sealed packaging and was clearly a tester, not the item I paid for.
Buying a product and receiving something different is unacceptable, and refusing a return under these circumstances is even worse.
I would strongly recommend being cautious when purchasing from this company. In my experience, you may not receive what you ordered, and if there is a problem, you may have no way to return it.
Very disappointed. Bought a perfume. I had a terrible skin reaction which is unusual for me. I paid extra for a ‘return and package protection’ fee only for my return to be denied. I told them about the reaction but they just kept asking for pics of the product in the cellophane as if they didn’t even read my email. How would it still be in the cellophane if I know it caused a reaction on my skin??? Customer service not helpful, prices aren’t great either, would not recommend or use them again.
Three of us went to Beauty House, Bratislava, today, as walk-ins. We asked for three Head Spa beauty treatments, we were accommodated and all three of us had a Spa treatment simultaneously which is exactly what we wanted. Lola looked after me and I had an incredibly relaxing and enjoyable head massage, facial and shoulder massage. It left me feeling so relaxed and calm. I then asked to have my nails done, gel French manicure. Absolutely beautiful, paid so much attention to getting it completely right and I now feel very much better and happy to face the day!! Thank you so much ladies, cannot recommend you enough.
I love Beautyhouse! I am a loyal customer! They have the best Arab and Niche fragrances! Packages are always on time! They also have the best discounts and sales!
I absolutely love this site! I check here for all my fragrance needs first. I get shipping updated straight to my phone via Apple Pay, making this super convenient and easy.
This company does not honor their refund policy as posted, terrible first time experience with this company and their product. Have made several attempts contact via phone and refund unopened product. Paid for return shipping, but was denied and never received my money back. Terrible company
The cologne arrived completely sealed but upon opening the bottle was a complete mess and damaged and EMPTY. There was nothing in it! When contacted they said "not possible, oh well." Complete scam!
This shop is a scam. They sent us an empty bottle of cologne with scratch marks all over it and then when we complained they claimed that it’s impossible and they won’t provide a refund. Shady place with shady business practices. Stay away.
Beauty house is the go they did rlly good with my order and I’m proud ty sm beautyhouse I recommend this a lot but I can’t lie shipping to Canada is pretty expensive but worth it if ur getting multiple stuff would buy from this again 💯
I had a very disappointing experience with Beautyhouse. I ordered Rayhaan Tonquin Giza but received the wrong item (Rayhaan Aquatica).
The company initially responded and provided a return label, and I returned the item promptly. Tracking confirms it was delivered back to them on March 30, 2026.
Since then, I have received no response, no refund, and have been unable to reach anyone by phone despite multiple attempts
As a first-time customer, this experience showed a lack of accountability and customer service. I’ve now had to escalate the issue through my credit card company.
I cannot recommend purchasing from this company based on my experience.
They're fine in general, but DO NOT try to buy Dior Homme Original from them. They don't differentiate the SKUs of Original and the 2020 Dior Homme; they literally list both SKUs on the packing slip for that line item. One time I did get the correct version, but 3 other bottles since have been Dior Homme 2020..
I opened the first incorrect bottle I received before realizing this, and ate the cost. I was then assured after numerous emails with Austin, from customer service, that I would receive the correct version if I re-ordered. Well, now I'm dealing with returning the 2 bottles of Dior Homme 2020 that I received in error.
It's worth noting that beyond the waste of time, you have to pay for returns; whether by purchasing the return / shipping insurance option with your order, or by just having to pay for the shipping if you don't get that.
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